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- Tasks: Support customers with orders and resolve issues via phone and email.
- Company: Join a leading tech company focused on customer satisfaction.
- Benefits: Enjoy hybrid working, a supportive team culture, and career growth.
- Why this job: Make a real impact by enhancing customer experiences and building relationships.
- Qualifications: Fluency in German and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Service Administrator (with German) acts as the first point of contact for customers seeking assistance, providing them with the necessary support and information to ensure all customer needs and expectations are met. They respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order amendments, shipping, and resolution times etc. You will play a critical role in fostering strong customer relationships both internal and external, enhancing brand loyalty, and delivering a positive customer experience to contribute to the overall success of the organisation.
JOB DUTIES:
- Customer Interaction: Take individual responsibility for a dedicated number of customer accounts. Engage with customers through various channels such as phone calls, emails, and other platforms to support their needs. Manage the relationship on a day-to-day basis in an appropriate and professional manner.
- Issue Resolution: Troubleshoot and resolve customer complaints promptly and efficiently. This includes identifying the problem, offering viable solutions, and escalating complex issues to appropriate departments or individuals when necessary. Participate in regular meetings with suppliers on item flows and determine actions to correctively solve any issues. Partner with appropriate team members to execute the recommendations.
- Order/Returns Processing: Assist customers in placing, modifying, or cancelling orders. Where a return is required, ensure the transactions are managed and processed in line with company policy. For your allocated accounts, manage the open order book and interface with supply locations and distribution centres, retaining supply and delivery updates to provide feedback to customer.
- Feedback Collection: Gather customer feedback to understand their needs, preferences, and areas for improvement. This information is valuable for enhancing service quality and informing product development. Analyse customer data and feedback to identify trends and areas for improvement and provide recommendations to management for any corrective or preventative actions.
- Documentation: Accurately document customer interactions and maintain detailed records of issues, solutions, and communications. This serves as a valuable resource for reference and ensures continuity in customer support.
- Team Collaboration: Work closely with other departments such as sales, C2C, supply chain planning team etc. to ensure a unified approach to customer satisfaction. This collaborative approach helps in resolving complex issues and implementing customer feedback.
- Product & Service Awareness: Maintain a level of understanding of the company’s products and services to provide accurate information and assistance to customers. This often involves ongoing learning and training to stay updated with new offerings. Stay up to date with industry trends and best practices in customer service and use this knowledge to continuously improve our customer service processes and procedures.
- Achievement of Key Performance Indicators: Deliver key objectives and enhanced customer experience; Customer satisfaction ratings, Employee Voice Survey results & Quality Results.
YOU MUST HAVE:
- Fluency in German
- Solid working knowledge of Microsoft Office applications, including intermediate Excel skills
- Strong communication abilities and a confident, positive telephone manner, with ease in engaging customers over the phone
- Ability to multitask effectively in a fast-paced environment
- A proactive, enthusiastic, and self-motivated approach
WE VALUE:
- Previous experience in customer service
- Familiarity with managing export orders (advantageous but not essential)
- Strong organisational and interpersonal skills, with great attention to detail
- Experience working with SAP is preferred, though not required
WHAT'S IN IT FOR YOU:
- Hybrid working pattern, with Mondays and Fridays based in your home office
- A modern, comfortable, and well-equipped working environment
- A positive, supportive team culture where your German language skills help you build strong relationships with both colleagues and customers
Customer Service Administrator (with German) employer: Resideo Technologies Inc.
Contact Detail:
Resideo Technologies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (with German)
✨Tip Number 1
Get to know the company inside out! Research Resideo and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers in German, make sure you're comfortable speaking and writing in the language. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Administrator (with German)
Some tips for your application 🫡
Show Off Your German Skills: Since this role requires fluency in German, make sure to highlight your language skills right at the top of your application. We want to see how you can use your language abilities to connect with customers!
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. Share specific examples of how you've resolved issues or improved customer satisfaction. This helps us see how you'd fit into our team.
Be Professional Yet Friendly: Remember, as a Customer Service Administrator, you'll be the first point of contact for our customers. Use a friendly tone in your application that reflects your ability to engage positively with customers while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Resideo Technologies Inc.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially how to handle complaints and resolve issues. Be ready to share examples from your past experiences where you successfully managed customer interactions.
✨Show Off Your German Skills
Since this role requires fluency in German, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German to show your confidence and ability to communicate effectively.
✨Familiarise Yourself with the Company
Do some research on Resideo Technologies and their products. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the company and its mission.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise responding to typical customer queries or complaints, as this will showcase your problem-solving skills and ability to think on your feet.
