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- Tasks: Welcome residents and visitors, manage inquiries, and ensure building security.
- Company: Join a modern social network focused on high-quality tenant services.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values exceptional service and community impact.
- Qualifications: Previous customer-facing experience and strong interpersonal skills are essential.
- Other info: This role offers diverse responsibilities and the chance to enhance your hospitality skills.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
To ensure a warm welcome along with a modern, professional, and high-quality service to all our tenants.
To help evolve the services to our residents, meet tenant expectations, and achieve business financial targets.
Key Responsibilities:
- Ensure that the reception desk is manned at all times, allowing for reasonable and managed absences to complete concierge duties as required.
- Establish, demonstrate, and maintain an exemplary level of building and local knowledge to assist applicants and residents with their enquiries.
- Meet and greet all visitors to the building in a professional and courteous manner and assist third parties/management with their showing round prospective residents.
- Answer telephone calls and respond to enquiries promptly, politely, and with information. Log calls and record messages.
- Conduct daily walk-round inspections of all buildings and grounds. Report any building defects or security issues.
- Maintain a concierge log for excellent and consistent communication.
- Receive, log, and keep safe mail and parcel deliveries for residents.
- Ensure CCTV is monitored, and any security risks are identified and minimized.
- Complete training and act as part of the Fire team under the direction of the supervisor.
- Admit and log visitors to the buildings, ensuring all permits are in place.
- Provide a fully responsive concierge service for residents.
- Assist with annual safety inspections.
- Issue and monitor keys, cards, and access fobs in line with Standard Operating Procedures.
- Conduct weekly fire alarm, lift line, and other H&S testing.
- Report defects and health and safety issues to the Building Manager.
- Liaise with the managing agent, performing ad-hoc duties such as smoke alarm tests and meter readings as requested.
- Adopt and implement procedures directed by the Building Manager to ensure safety and efficiency.
Please note that this is not an exhaustive list of responsibilities. Additional duties may be assigned to meet the needs of the business.
The above duties represent your daily tasks. The Building Manager may request you to undertake any other reasonable tasks.
This role demands exceptional customer service and interpersonal skills. Applicants must demonstrate previous experience in a similar customer-facing or hospitality role.
Experience:
Customer-facing / hospitality: 1 year (desirable)
Education:
Secondary education (Required)
Additional Skills and Attributes:
- Work experience as a Building Concierge, Receptionist, or similar role
- Interpersonal skills
- Ability to work under pressure
- Organizational skills and efficient time management
- Excellent attention to detail
- Customer service attitude
- Excellent communication and organizational skills
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Concierge employer: Residential
Contact Detail:
Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and the building's amenities. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you refine your ability to greet visitors warmly and handle enquiries professionally.
✨Tip Number 3
Stay updated on health and safety regulations relevant to the concierge role. Being knowledgeable about these procedures will show your dedication to maintaining a safe environment for residents and visitors.
✨Tip Number 4
Network with professionals in the hospitality industry, either online or at local events. Building connections can provide valuable insights into the role and may even lead to recommendations for your application.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles or hospitality. Emphasise any previous work as a concierge, receptionist, or similar positions that showcase your interpersonal skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a warm and professional environment for tenants.
Showcase Relevant Skills: In your application, clearly outline your organisational skills, ability to work under pressure, and excellent communication abilities. These are crucial for the concierge role, so provide examples of how you've demonstrated these skills in previous jobs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the concierge position.
How to prepare for a job interview at Residential
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for a customer. This will demonstrate your commitment to providing high-quality service.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and amenities. During the interview, mention popular spots or services that could benefit residents. This shows your initiative and readiness to assist tenants effectively.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills. Discuss how you manage multiple tasks efficiently, perhaps by sharing a time when you successfully handled competing priorities in a previous job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face as a Concierge and how you would handle them, ensuring you convey a calm and professional approach.
