At a Glance
- Tasks: Be the friendly face of our community, providing top-notch customer service and ensuring safety.
- Company: Join RMG, a leading company dedicated to creating welcoming environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Excellent communication skills and a calm, professional attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a professional and personable Day Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
Rota Days - 4 on 4 off shift pattern - 7 AM to 7 PM
What You'll Be Doing:
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For:
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras:
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Free Healthcare cashback Plan
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding:
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Day Concierge in Surrey employer: Residential Management Group
At RMG, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located in the vibrant community of Staines-upon-Thames, our Day Concierge role provides not only competitive benefits such as 27 days of holiday, free healthcare cashback, and sponsorship for professional qualifications, but also the opportunity to be part of a market-leading team dedicated to delivering outstanding customer service. Join us and enjoy a fulfilling career where your contributions are valued and recognised.
Contact Detail:
Residential Management Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in Surrey
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how personable and professional you can be.
✨Tip Number 2
Be prepared to talk about your customer service experience. Think of specific examples where you handled difficult situations or went above and beyond for a resident or guest. This will show that you can keep calm under pressure, just like the Day Concierge role requires.
✨Tip Number 3
Dress the part! As a Day Concierge, you'll be the face of the development, so make sure you look well-presented. Choose an outfit that reflects professionalism and aligns with the company culture. It’ll help you feel more confident too!
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if it’s the right fit for you. Plus, it gives you a chance to learn more about the team and the company culture at RMG.
We think you need these skills to ace Day Concierge in Surrey
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Refer to the job description and sprinkle in examples of how you've provided excellent customer service or handled tricky situations.
Keep It Professional:While we love a friendly tone, remember to keep it professional too. Use clear language, check your spelling and grammar, and ensure your application reflects the high standards we uphold at RMG.
Apply Through Our Website:Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more details about the role there!
How to prepare for a job interview at Residential Management Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling queries, and ensuring safety. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Customer Service Skills
As a Day Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled difficult situations or complaints. This will show that you can remain calm and courteous under pressure, which is exactly what they’re looking for.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-presented for the interview. This reflects your understanding of the role's expectations and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
