At a Glance
- Tasks: Be the voice of RMG, helping customers with their queries via phone, email, and chat.
- Company: Join a growing company that values customer service and teamwork.
- Benefits: Competitive salary, 27 days holiday, free parking, and career development opportunities.
- Other info: Flexible shifts available; guaranteed interviews for diverse candidates.
- Why this job: Make a difference by providing exceptional service and support to customers.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 26318 - 26318 £ per year.
About the role
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Part‑Time Customer Service Advisors based in Northwich. As an Advisor you will be the voice of RMG, building rapport with customers and answering a variety of queries relating to their properties and accounts.
Key responsibilities
- Respond to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) and provide advice, guidance and service solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on our industry‑leading system (Salesforce) and process all documentation resulting from customer contacts, passing information to colleagues for action.
- Support other areas of the business with various projects.
- Attend regular training, 1‑2‑1 coaching sessions and feedback meetings to develop your role and increase confidence.
Working hours and shift pattern
The Customer Service Centre operates 24/7, with working hours available between 8 am and 8 pm, 7 days a week. The minimum commitment is 22 hours per week; shift patterns are flexible and will be discussed during the interview process.
Diversity and inclusion
We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet essential criteria. Reasonable adjustments can be made.
Requirements
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Ability to carry out instructions quickly and accurately and confidence to ask for clarification when unsure.
- Good organisational skills with the ability to meet deadlines.
- Previous customer service experience is beneficial but not essential.
- Positive attitude, empathy and a willingness to help customers and colleagues.
Benefits and compensation
- Salary: £26,318.30 per annum (pro rata depending on hours agreed).
- 27 days holiday plus bank holidays.
- Free onsite parking.
- Potential to earn a bonus.
- Reward and recognition scheme for exceptional customer service.
- Career development opportunities.
- Free healthcare cash‑back plan and 24/7 remote GP services.
- Access to discounts and money‑saving schemes, including smart tech and cycle‑to‑work incentives.
- Comprehensive induction/training period.
Location
Northwich, Cheshire.
Important dates
Successful candidates will start on Monday 6th July. Training will begin immediately, and coaching will continue after training.
Part- time Customer Service Advisor in Northwich employer: Residential Management Group
RMG is an exceptional employer, offering a supportive and inclusive work culture in Northwich, where part-time Customer Service Advisors can thrive. With flexible shift patterns, comprehensive training, and numerous career development opportunities, employees are empowered to grow while enjoying benefits like 27 days of holiday, a healthcare cash-back plan, and a rewarding recognition scheme for outstanding service. Join us to be part of a dynamic team that values your contributions and fosters a positive environment.
Contact Details:
Residential Management Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part- time Customer Service Advisor in Northwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RMG. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview. Remember, it’s all about showing off those excellent communication skills!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past where you've demonstrated great customer service. Whether it’s resolving a tricky issue or going the extra mile for a customer, these stories will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the RMG family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Part- time Customer Service Advisor in Northwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built rapport with customers and handled queries in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to our job description. Mention the key responsibilities and requirements we’ve listed, and explain how your experience aligns with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Residential Management Group
✨Know the Company
Before your interview, take some time to research RMG. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
Since you'll be dealing with customer queries, think about common scenarios you might face. Practice how you would respond to different types of customer interactions, whether it's a complaint or a simple inquiry. This will boost your confidence during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if RMG is the right fit for you. Consider asking about the training process or how success is measured in the customer service team.
