Residential Management Group is seeking a Customer Experience Journey & Improvement Lead to redesign and continuously improve key customer journeys across the business. You will drive mapping, identify pain points and deliver measurable outcomes using data, AI and digital tools.
You will lead a CX Improvement team, collaborate with digital and operational peers, and ensure changes are embedded in ways of working with clear KPIs.
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CX Transformation & Improvement Lead in Northwich employer: Residential Management Group
At Places for People, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Live-In Porter at Windsor Court, you'll enjoy the unique advantage of living on-site in a provided two-bedroom flat, allowing you to fully engage with our community while benefiting from flexible working arrangements and opportunities for professional development. Join us in creating safe and welcoming environments for residents, where your contributions are valued and recognised.
Contact Details:
Residential Management Group Recruitment Team
