At a Glance
- Tasks: Support clients by processing refunds, managing requests, and delivering excellent customer service.
- Company: Join a dynamic team at a leading property management company in Northwich.
- Benefits: Enjoy 27 days holiday, competitive salary, and a supportive work environment.
- Other info: Perfect for organised individuals looking to grow in a fast-paced environment.
- Why this job: Make a difference by helping clients and ensuring smooth operations.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a Client Support Administrator to join our busy administration team, providing essential support to both internal and external areas of the business.
Where will I be working? Working at our offices in Northwich, CW9 7 LN
What are the working hours? 37.5 hours per week Monday to Friday
What you'll be doing:
- Processing Refunds: Accurately handle service charge and overpayment refunds, ensuring compliance with internal controls and deadlines.
- Investigating Payments: Locate and reconcile missing payments, working closely with finance teams and external stakeholders to resolve discrepancies.
- Managing Requests: Respond to Major Works/Section 20 requests from property managers, ensuring all documentation is complete and responses are timely.
- Venue Booking: Coordinate and book venues for AGMs, EGMs, and resident meetings, ensuring all logistical needs are met.
- Mass Communication: Prepare and send mail merges to occupiers and owners, ensuring accuracy and compliance with communication standards.
- Keys & Fobs Management: Issue, receive, and track keys across the North region, maintaining up-to-date records for security and accountability.
- Customer Service: Deliver clear, timely communication to customers, taking ownership of interactions and going the extra mile to resolve issues.
- Over 60's Call System: Manage and monitor our over 60's call system, ensuring all emergency contact details are current for Appello's call system.
What we're looking for:
- Essential: Strong administrator with experience in an office-based administration function.
- Demonstrate experience in handling customer queries in a multi-channel function.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (especially Excel and Word for mail merges).
- Effective time management and organisational skills.
What does RMG have to offer you? 27 days holiday plus all
Client support administrator in Northwich employer: Residential Management Group
At Places for People, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Live-In Porter at Windsor Court, you'll enjoy the unique advantage of living on-site in a provided two-bedroom flat, allowing you to fully engage with our community while benefiting from flexible working arrangements and opportunities for professional development. Join us in creating safe and welcoming environments for residents, where your contributions are valued and recognised.
Contact Details:
Residential Management Group Recruitment Team
