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For Companies At a Glance
- Tasks: Be the friendly face of our community, ensuring safety and delivering top-notch customer service.
- Company: Join RMG, a leading company dedicated to creating safe and welcoming environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a calm, professional attitude under pressure.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
- Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
- Rota Nights - 4 on 4 off shift pattern - 7 PM to 7 AM
What You'll Be Doing:
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For:
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras:
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Free Healthcare cashback Plan
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding:
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Locations
Night Concierge in London, Surrey employer: Residential Management Group
Contact Detail:
Residential Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in London, Surrey
✨Tip Number 1
First things first, make sure you know the ins and outs of the Night Concierge role. Familiarise yourself with the key responsibilities like customer service and building security. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the development, being personable and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills. Think of examples where you've handled complaints or emergencies calmly. This will show that you're ready for anything that comes your way during those night shifts!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can explore more about the company culture and benefits while you're at it!
We think you need these skills to ace Night Concierge in London, Surrey
Some tips for your application 🫡
Show Your Personality: As a Night Concierge, you'll be the friendly face of our development. Make sure your application reflects your personable nature and excellent customer service skills. Let us see your warmth and professionalism shine through!
Be Detail-Oriented: We love candidates who pay attention to detail! Highlight any experience you have with building checks or managing deliveries. This will show us that you can keep our communal areas clean and secure, just like we need.
Stay Calm Under Pressure: In this role, you'll handle queries and complaints, sometimes in tricky situations. Share examples in your application where you've successfully managed difficult scenarios. We want to know how you keep your cool!
Apply Through Our Website: Ready to take the plunge? Head over to our careers site to apply directly. It’s the best way to ensure your application gets into our hands quickly, and you can find all the info you need about the role there too!
How to prepare for a job interview at Residential Management Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling complaints, and conducting building checks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you handled difficult customers or resolved complaints calmly and professionally. This will demonstrate your ability to maintain composure under pressure.
✨Dress the Part
First impressions matter, especially for a front-facing role like this. Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the company well. Remember, you’ll be the welcoming face for residents and visitors!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how they handle emergencies. Asking questions not only shows your interest but also helps you gauge if the company is the right fit for you.