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For Companies At a Glance
- Tasks: Be the friendly face of our community, providing top-notch customer service and ensuring safety.
- Company: Join RMG, a leading company dedicated to creating welcoming environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible hours and a supportive work culture await you!
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Great communication skills and a calm, professional attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We're looking for a professional and personable Day Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
Rota Days - 4 on 4 off shift pattern - 7 AM to 7 PM
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Free Healthcare cashback Plan
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Locations
Day Concierge in London, Surrey employer: Residential Management Group
Contact Detail:
Residential Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge in London, Surrey
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the rest of your meeting and shows you're approachable.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you handled difficult situations with calm and courtesy. This will demonstrate that you can keep your cool under pressure, just like we need in a Day Concierge.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle emergencies. It not only gives you insight but also shows that you’re genuinely interested in being part of the RMG family.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join us at RMG. Good luck!
We think you need these skills to ace Day Concierge in London, Surrey
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Refer to the job description and align your previous roles with the responsibilities of the Day Concierge position.
Showcase Customer Service Skills: Since this role is all about providing outstanding customer service, share specific examples from your past where you've gone above and beyond for customers. This will help us see how you handle situations and interact with people.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more details about the role there!
How to prepare for a job interview at Residential Management Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling queries, and ensuring safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a Day Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled difficult situations or complaints. This will show that you can remain calm and courteous under pressure, which is exactly what they’re looking for.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-presented for the interview. This reflects your understanding of the role's expectations and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they handle emergencies. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.