Customer Service Advisor - Nights in Cheshire

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich. As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.

What will I be doing day to day?

• Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
• Handle emergency calls with professionalism and empathy.
• Accurately record all customer interactions on our system.
• Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
• Respond to outstanding customer queries via email when not on calls.

What hours will I be working?

Our Customer Service Centre operates 24/7 including weekends. 3 nights on / 3 nights off, on a 12 hour shift between 8pm and 8am. Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.

What are we looking for from you?

We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we value the right attitude and a willingness to learn. Ideally, you'll have:

• First-class customer service and admin skills
• Excellent listening and communication skills (written and verbal)
• The ability to remain calm and professional in emergency situations
• Confidence to carry out instructions quickly and accurately
• Good organisational skills and the ability to work to deadlines
• Working knowledge of Outlook, Excel and Word

What does RMG have to offer our Contact Centre Customer Service Advisors?

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognizes exceptional customer service
• Career Development and extensive opportunities to progress
• Themed events are held throughout the year, fun, games and incentives galore
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• A comprehensive induction / training period – so you know you will be confident when speaking with customers
• Dedicated Team Leader support

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.