Property Manager in Truro

Residential Management Group (RMG), a market leading Property Management Company, is looking for a Property Manager experienced within block/estate management. We manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none.

Where will you be located? You'll be based across your portfolio in the Guildford and Fleet locations, spending 1 day per month in our Hoddesdon Office (Hertfordshire). The remaining days will be a mix of home working and on-site attendance across your portfolio.

What are some of the tasks you will be doing?

• Managing an established residential portfolio of blocks and estates, utilising your sound knowledge of the Building Safety Act, the governance around property management and your experience of managing Higher Risk Buildings and complex developments.
• Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease.
• Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works.
• Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements.
• Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and ensure your sites are fully compliant.
• Ensure a fully documented audit trail for site visits; meetings (formal and informal).
• Ensure maintenance is identified and carried out as promptly as possible to reduce the risk of further damage.
• Ensure all consultation procedures are followed.
• Review lease requirements for major works and ensure section 20 notices are served and a major works programme is in place.

What are we looking for?

• Strong working knowledge of relevant industry standards and professional codes, including RICS, TPI.
• Should hold an ATPI qualification as a minimum.
• Demonstrable experience delivering high standards of performance and client service within a property management environment.
• Block/Estate Property Management experience in a previous Property Manager role.
• The ability to understand leases, service charge budgeting and associated legislation.
• The ability to build and maintain key relationships both internally and externally.
• Good attention to detail, comfortable with Excel and picking out financial details, Section 20, great customer service skills.
• Excellent organisational skills.
• Confident, with a customer centric mindset.
• A full UK driving licence and car.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!), plus 24/7 access to remote GP Services.
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.