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- Tasks: Be the friendly face of our development, welcoming residents and visitors with top-notch service.
- Company: Join RMG, a leader in residential management with a supportive culture.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We're looking for a professional, customer‑focused Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering excellent front‑of‑house service while ensuring the building remains safe, secure, and well‑managed.
Where Will I Be Working?
Site based at a development in York (YO31)
Working Pattern
37.5 hours per week - Monday to Friday 8 am to 4 PM
What You'll Be Doing
- Providing a warm, professional welcome to all residents and visitors
- Responding to queries and offering helpful information on the local area
- Handling telephone enquiries courteously and professionally
- Accepting, organising, and managing deliveries
- Signing in/out contractors and checking their completed works
- Informing Management team of all matters which may affect the Residential Management Company
- Dealing with all add-on services required by the client, including but not limited to general P.A office administration
- Assisting with rental property key handovers
- Reporting to the client any demised apartment issues not relating to the building
- Recording all activity, including resident complaints and incidents
- Ensuring noticeboards and building signage are up to date
- Liaising daily with the Property/Building Manager and supporting inspections
- Developing strong knowledge of building services, installations, and facilities
- Keeping the concierge desk/office clean, tidy, and well‑presented
- Supporting residents' meetings where required
- Taking ownership of daily standards and proactively addressing issues
What We're Looking For
- Experience working in a front‑of‑house, residential, or customer‑service role
- Excellent communication and customer‑care skills
- Highly organised with strong attention to detail
- Self‑motivated and able to use initiative
- Calm, courteous, and professional under pressure
- Smart, professional appearance with consistently high personal standards
- Ability to work well independently or as part of a wider team
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!)
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need.
For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Concierge in Stoke-on-Trent employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Stoke-on-Trent
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what a Concierge does and how it fits into the overall customer experience. This will help you stand out in interviews when you can talk about specific scenarios where you can add value.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll be the face of the development, so being able to engage with residents and visitors is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. This can give you insider knowledge and potentially lead to a referral, which is always a bonus!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and company benefits right there.
We think you need these skills to ace Concierge in Stoke-on-Trent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your skills and approach.
Be Professional and Personable: As a Concierge, you'll be the face of our development. Use a friendly tone in your application, but keep it professional. Show us that you can balance warmth with professionalism in your communication.
Attention to Detail is Key: We love candidates who pay attention to detail. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of being organised.
Apply Through Our Website: Don't forget to apply through our careers site! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and what we’re all about.
How to prepare for a job interview at Residential Management Group (RMG)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as providing a warm welcome and managing deliveries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle queries or complaints, as this will show that you're ready to provide top-notch service.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview to reflect the high standards expected in the position. A polished appearance will convey your seriousness about the role and your understanding of the importance of professionalism.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the building's facilities, or how success is measured in the role. Asking questions shows your interest in the position and helps you gauge if it's the right fit for you.