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- Tasks: Lead analysis of data to drive business performance and customer outcomes.
- Company: Join a dynamic team at a leading commercial property management company.
- Benefits: Enjoy 27 days holiday, hybrid working, and opportunities for professional growth.
- Other info: Flexible working arrangements and a focus on continuous improvement.
- Why this job: Make a real impact by providing actionable insights to senior leaders.
- Qualifications: Experience in business performance analysis and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for a Senior Business Performance & Insight Analyst to play a key role in driving improved business performance and customer outcomes across the commercial property management companies. In this role, you'll lead the analysis of operational, financial and customer data to generate clear, actionable insight that supports strategic decision-making, transformation activity and continuous improvement. Acting as a trusted analytical partner to senior leaders, you'll help explain what's happening across the organisation, why it's happening and what actions are needed to deliver measurable improvement.
You'll also be responsible for ensuring performance information is accurate, meaningful and accessible, enabling leaders to track benefits, manage risk and balance service quality, customer experience and commercial outcomes.
Where will I be working? Working 37.5 hours this is a hybrid role based out of our offices in Northwich (CW9 7LN) offering flexibility to work from home to be assessed on a case by case basis.
What you'll be doing:
- Leading analysis of complex operational, financial and customer datasets to identify trends, risks and opportunities.
- Providing insight into performance drivers, root causes and impacts on both the business and customers.
- Designing, owning and continuously improving performance dashboards and management information packs.
- Defining, monitoring and interpreting KPIs, SLAs and customer measures, highlighting variances and required actions.
- Leading benefits definition, tracking and assurance reporting for transformation and improvement initiatives.
- Developing evidence-based recommendations to improve efficiency, service quality, customer experience and cost control.
- Acting as a trusted analytical advisor to senior stakeholders, presenting insight clearly to non-technical audiences.
What we're looking for:
Essential:- Significant experience in business performance analysis, insight or reporting roles.
- Strong ability to analyse complex datasets and turn findings into clear, actionable recommendations.
- Proven experience producing senior-level dashboards, reports and management information.
- Excellent stakeholder management, communication and influencing skills.
- Strong commercial awareness with a clear customer focus.
- Experience supporting or leading benefits realisation for transformation or change programmes.
- Experience working with customer experience data, feedback, complaints or journey metrics.
- Experience working within regulated, operational or service-led environments.
This role requires a DBS check. All colleagues at Places for People have a responsibility to promote the welfare and safety of children, young people and adults and to act in line with safeguarding policies at all times.
What we can offer you: 27 days holiday plus all.
Senior Business Performance and Insight Analyst employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Performance and Insight Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business performance analysis. We recommend using the STAR method to structure your answers – it really helps!
✨Tip Number 3
Showcase your analytical skills with real examples. Bring along dashboards or reports you've created to demonstrate your ability to turn data into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Business Performance and Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Performance and Insight Analyst. Highlight your experience in analysing complex datasets and producing actionable insights, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven business performance and improved customer outcomes in previous positions.
Showcase Your Analytical Skills: In your application, don’t just say you have strong analytical skills—prove it! Include examples of dashboards or reports you've created that had a significant impact on decision-making.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Residential Management Group (RMG)
✨Know Your Data Inside Out
As a Senior Business Performance and Insight Analyst, you'll be diving deep into complex datasets. Make sure you brush up on your analytical skills and understand the key metrics relevant to the role. Be prepared to discuss how you've previously turned data into actionable insights.
✨Showcase Your Stakeholder Skills
This role involves working closely with senior leaders. Think of examples where you've successfully communicated complex information to non-technical audiences. Highlight your ability to influence decisions and drive change through effective communication.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've identified trends or risks in data and how you addressed them. This will demonstrate your proactive approach to improving business performance.
✨Familiarise Yourself with KPIs and SLAs
Understanding key performance indicators and service level agreements is crucial. Be ready to discuss how you've defined, monitored, and interpreted these metrics in past roles. This shows your commercial awareness and focus on customer outcomes.