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- Tasks: Be the friendly face of our development, welcoming residents and visitors with top-notch service.
- Company: Join RMG, a leader in residential management with a supportive culture.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We're looking for a professional, customer‑focused Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering excellent front‑of‑house service while ensuring the building remains safe, secure, and well‑managed.
Where Will I Be Working?
Site based at a development in York (YO31)
Working Pattern
37.5 hours per week - Monday to Friday 8 am to 4 PM
What You'll Be Doing
- Providing a warm, professional welcome to all residents and visitors
- Responding to queries and offering helpful information on the local area
- Handling telephone enquiries courteously and professionally
- Accepting, organising, and managing deliveries
- Signing in/out contractors and checking their completed works
- Informing Management team of all matters which may affect the Residential Management Company
- Dealing with all add-on services required by the client, including but not limited to general P.A office administration
- Assisting with rental property key handovers
- Reporting to the client any demised apartment issues not relating to the building
- Recording all activity, including resident complaints and incidents
- Ensuring noticeboards and building signage are up to date
- Liaising daily with the Property/Building Manager and supporting inspections
- Developing strong knowledge of building services, installations, and facilities
- Keeping the concierge desk/office clean, tidy, and well‑presented
- Supporting residents' meetings where required
- Taking ownership of daily standards and proactively addressing issues
What We're Looking For
- Experience working in a front‑of‑house, residential, or customer‑service role
- Excellent communication and customer‑care skills
- Highly organised with strong attention to detail
- Self‑motivated and able to use initiative
- Calm, courteous, and professional under pressure
- Smart, professional appearance with consistently high personal standards
- Ability to work well independently or as part of a wider team
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!)
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Concierge in Norwich employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Norwich
✨Tip Number 1
First things first, make sure you know the company inside out. Research RMG and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This is your chance to shine and demonstrate that you can deliver the excellent front-of-house service they’re looking for.
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and keen to learn more about the role. Ask about the team dynamics, daily challenges, or how they measure success in the concierge position. This will also help you figure out if it’s the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us. So, don’t miss out on that opportunity!
We think you need these skills to ace Concierge in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've provided excellent service in the past, so share specific examples that showcase your communication and problem-solving skills.
Be Professional and Personable: As a Concierge, you'll be the first point of contact for residents and visitors. Use your application to convey your professional yet friendly personality. A warm tone can go a long way in making a great first impression!
Attention to Detail is Key: We love candidates who are organised and detail-oriented. When filling out your application, double-check for any typos or errors. This shows us you care about the little things, which is crucial in this role.
Apply Through Our Website: Don't forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about the role there too!
How to prepare for a job interview at Residential Management Group (RMG)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling queries, and managing deliveries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you went above and beyond to help someone or resolved a tricky issue. This will demonstrate your ability to handle the front-of-house duties effectively.
✨Dress to Impress
First impressions matter, especially in a role that requires a professional appearance. Dress smartly for your interview to reflect the high standards expected in the Concierge position. A polished look will not only boost your confidence but also show that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the building's facilities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company culture aligns with your values.