At a Glance
- Tasks: Help customers with enquiries and provide excellent service through various communication channels.
- Company: Join RMG, a supportive employer investing in your future.
- Benefits: Earn while you learn, 27 days holiday, and structured learning.
- Other info: Dynamic role with rotating shifts and a friendly team environment.
- Why this job: Kickstart your career with hands-on experience and genuine progression opportunities.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 19350 - 23650 £ per year.
Looking to start your career with a supportive employer that will invest in your future? Through our PfP Thrive Academy, we're offering an exciting opportunity to join RMG as an Apprentice Customer Service Advisor, gaining valuable workplace experience, professional skills and industry-recognised learning whilst earning a salary.
From day one, you'll become part of a friendly and supportive team, helping customers, building confidence and developing skills that can open doors to a long-term career within RMG and the wider Places for People Group. For many colleagues, customer service is just the beginning. Through our structured development pathways, you'll have the opportunity to explore future careers across areas such as Property Management, Health & Safety, IT, Data, Business Support, Finance and Leadership as you grow your skills and experience.
Why Choose This Apprenticeship?- Earn while you learn
- Gain hands-on customer service experience from day one
- Receive structured learning through the PfP Thrive Academy
- Be supported by dedicated coaches, managers and colleagues
- Develop skills that are recognised across the industry
- Access genuine career progression opportunities within a national organisation
- Join a business that invests in your development and future success
As a Customer Service Advisor Apprentice, you'll be the voice of RMG, helping customers with a variety of enquiries relating to their properties and accounts. You'll communicate with customers through phone, email, WhatsApp and online chat, providing excellent service and helping to find solutions that meet their needs.
You'll also gain experience using industry-leading systems, working with colleagues across the business and developing valuable skills that will support your future career. No two days are the same, making this a fantastic opportunity to learn, grow and build confidence in a busy customer-focused environment.
What We're Looking ForWe're not looking for years of experience – we're looking for potential. If you're someone who:
- Enjoys helping people
- Has a positive attitude
- Communicates well with others
- Is keen to learn and develop
- Takes pride in doing a good job
- Can work well as part of a team
Our Customer Service Centre operates 24/7 to support our customers. You'll work a rotating shift pattern including: 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm. You'll work one weekend in every four weeks and receive days off in lieu.
What's in it for You?27 days holiday plus
Customer Service Management Apprenticeship in Northwich employer: Residential Management Group (RMG)
At Places for People, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Live-In Porter at Windsor Court, you'll enjoy the unique advantage of living on-site in a provided two-bedroom flat, allowing you to fully engage with our community while ensuring safety and maintenance standards are upheld. With opportunities for professional development and a commitment to diversity, we empower our employees to thrive in their roles and make a meaningful impact.
Contact Details:
Residential Management Group (RMG) Recruitment Team
