Night Porter

Night Porter

Full-Time 30000 - 40000 £ / year (est.) No home office possible
Residential Management Group (RMG)

At a Glance

  • Tasks: Ensure site security, assist residents, and maintain a welcoming environment.
  • Company: Join a supportive team at Places for People in vibrant Hyde Park.
  • Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
  • Other info: Flexible hours and a commitment to diversity and inclusion.
  • Why this job: Make a real difference in a hands-on role while gaining valuable experience.
  • Qualifications: Experience in service roles and a willingness to learn First Aid.

The predicted salary is between 30000 - 40000 £ per year.

We're recruiting for a Porter to join our on‑site team, working during the day to help ensure the development remains safe, well‑presented and welcoming for residents and visitors. This is a visible, service‑focused role where you'll support site security, carry out health and safety checks, assist residents when needed and work closely with the House Manager, cleaning teams and wider operations colleagues to ensure smooth day‑to‑day running of the site. If you enjoy a varied, hands‑on role and take pride in delivering a great customer experience, this could be a great opportunity for you.

Where will I be working? At our Hyde Park development – London W2 2JW

Rota Nights 35 hours per week - Weeknights - Monday to Friday - 12 AM – 8 AM with 1 hour lunch

What you'll be doing:

  • Supporting day‑to‑day site security and monitoring access as required
  • Assisting with health and safety compliance checks across the development
  • Being a visible presence on site and assisting residents and visitors when needed
  • Working closely with the operations team to ensure accurate information sharing
  • Responding appropriately to incidents or emergencies in line with procedures
  • Contributing to a positive, professional customer experience across the development

What we're looking for:

Essential:
  • Experience working in a service‑led environment
  • Experience in a role involving site security or building monitoring
  • Emergency First Aid qualification (or willingness to obtain)
Desirable:
  • Experience working in a customer‑facing, on‑site role
  • Ability to build strong working relationships with colleagues and stakeholders
  • Clear and confident communication skills
  • Basic working knowledge of IT systems

What we can offer you:

  • 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
  • Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
  • Sponsorship for study and professional qualifications (up to 5 study days).
  • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
  • Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Night Porter employer: Residential Management Group (RMG)

At Places for People, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values employee well-being and growth. As a Night Porter at our Hyde Park development, you'll enjoy a range of benefits including generous holiday allowances, healthcare cashback plans, and opportunities for professional development, all while contributing to a safe and welcoming environment for residents and visitors in one of London's most vibrant areas.
Residential Management Group (RMG)

Contact Detail:

Residential Management Group (RMG) Recruiting Team

skillsemployment@placesforpeople.co.uk

StudySmarter Expert Advice 🤫

We think this is how you could land Night Porter

✨Tip Number 1

Get to know the company culture! Before your interview, do a bit of research on Places for People. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice makes perfect! Prepare for common interview questions related to customer service and site security. Think about your past experiences and how they relate to the role of Night Porter. We recommend doing mock interviews with friends or family to build your confidence.

✨Tip Number 3

Show off your people skills! As a Night Porter, you'll be interacting with residents and visitors regularly. Be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and build strong relationships.

✨Tip Number 4

Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for a smoother process!

We think you need these skills to ace Night Porter

Site Security
Health and Safety Compliance
Customer Service
Emergency First Aid
Communication Skills
Relationship Building
IT Systems Knowledge
Incident Response
Monitoring Access
Team Collaboration
Problem-Solving
Attention to Detail
Adaptability
Professionalism

Some tips for your application 🫡

Show Your Service Skills: Make sure to highlight your experience in service-led environments. We want to see how you've made a positive impact on customer experiences in the past, so share specific examples that showcase your skills!

Be Clear and Confident: Communication is key in this role! When writing your application, use clear language and be confident about your abilities. This will help us see that you can effectively communicate with residents and colleagues.

Tailor Your Application: Take a moment to tailor your application to the job description. Mention your relevant experience in site security or building monitoring, and don’t forget to express your enthusiasm for working at our Hyde Park development!

Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find more details about the role there!

How to prepare for a job interview at Residential Management Group (RMG)

✨Know the Role Inside Out

Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with site security protocols, health and safety checks, and how to assist residents effectively. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.

✨Showcase Your Customer Service Skills

Since this role is service-focused, be prepared to discuss your experience in customer-facing positions. Think of specific examples where you've gone above and beyond for customers or resolved issues effectively. This will demonstrate your commitment to delivering a great customer experience.

✨Prepare for Scenario Questions

Expect questions that assess how you'd handle various situations, such as emergencies or difficult interactions with residents. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your readiness for the hands-on nature of the job.

✨Ask Thoughtful Questions

At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or the company's approach to health and safety. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.

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