At a Glance
- Tasks: Be the friendly face of our community, ensuring safety and delivering top-notch customer service.
- Company: Join RMG, a leader in creating welcoming residential environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible working hours and a commitment to inclusivity make this a great opportunity.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in front of house roles and strong organisational skills are key.
The predicted salary is between 22950 - 28050 £ per year.
We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
On site at a development in Kings Lodge, HA4 8NH.
Working Pattern
Monday to Friday 8am – 3pm.
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and patrols ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy & professionalism
- Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
- Managing deliveries and post in line with company procedures - notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause safety issues.
- Issuing and logging keys responsibly to contractors
- Proactively addressing cleaning and maintenance issues
- Following fire safety and health and safety SOP's
- Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
- Reporting any building and or reactive repairs to the SPM
What We're Looking For
- Front of House/concierge experience in high-end residential buildings or developments
- Experience monitoring CCTV and managing visitor access
- A Health and Safety Qualification is desired though not essential.
- Calm, courteous, and professional under pressure
- Strong organisational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
House Manager employer: Residential Management Group (RMG)
At Residential Management Group (RMG), we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and safety. Our Estate Maintenance & Carpark Cleanliness Operative role at Beaufort Park in London NW9 not only provides competitive benefits but also opportunities for personal and professional growth within a dynamic environment dedicated to maintaining high standards for our residents.
Contact Details:
Residential Management Group (RMG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Residential Management Group (RMG). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Residential Management Group (RMG) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Residential Management Group (RMG):Your cover letter is your chance to shine! Tell us why you want to work at Residential Management Group (RMG) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Residential Management Group (RMG)!
How to prepare for a job interview at Residential Management Group (RMG)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
