At a Glance
- Tasks: Ensure site security, assist residents, and maintain a welcoming environment.
- Company: Join a supportive team at our Hyde Park development in London.
- Benefits: 27 days holiday, free healthcare cashback, study sponsorship, and shopping discounts.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in a hands-on role while gaining valuable experience.
- Qualifications: Experience in service roles and a willingness to learn First Aid.
The predicted salary is between 25000 - 30000 £ per year.
We're recruiting for a Porter to join our on‐site team, working during the day to help ensure the development remains safe, well‐presented and welcoming for residents and visitors. This is a visible, service‐focused role where you'll support site security, carry out health and safety checks, assist residents when needed and work closely with the House Manager, cleaning teams and wider operations colleagues to ensure smooth day‐to‐day running of the site. If you enjoy a varied, hands‐on role and take pride in delivering a great customer experience, this could be a great opportunity for you.
Where will I be working? At our Hyde Park development – London W2 2JW
Rota: Nights 35 hours per week - Weeknights - Monday to Friday - 12 AM – 8 AM with 1 hour lunch
What you'll be doing:
- Supporting day‐to‐day site security and monitoring access as required
- Assisting with health and safety compliance checks across the development
- Being a visible presence on site and assisting residents and visitors when needed
- Working closely with the operations team to ensure accurate information sharing
- Responding appropriately to incidents or emergencies in line with procedures
- Contributing to a positive, professional customer experience across the development
What we're looking for:
Essential- Experience working in a service‐led environment
- Experience in a role involving site security or building monitoring
- Emergency First Aid qualification (or willingness to obtain)
- Experience working in a customer‐facing, on‐site role
- Ability to build strong working relationships with colleagues and stakeholders
- Clear and confident communication skills
- Basic working knowledge of IT systems
What we can offer you:
- 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
- Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
- Sponsorship for study and professional qualifications (up to 5 study days).
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
- Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!
What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Night Porter in England employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Places for People. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in service-led environments and site security.
✨Tip Number 3
Show off your people skills! Since this role is all about customer experience, be ready to share examples of how you've built strong relationships with colleagues and customers in the past. It’s all about demonstrating that you can be a friendly, approachable presence on site.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you figure out if it’s the right fit for you. Plus, it gives you a chance to learn more about the team you'll be working with!
We think you need these skills to ace Night Porter in England
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you've got in service-led roles. We want to see how you’ve made a positive impact on customer experiences in the past!
Be Clear and Confident: When writing your application, use clear language and be confident about your skills. This role is all about communication, so let us know how you can connect with residents and visitors.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to this specific role. Mention how your experience aligns with our needs at the Hyde Park development.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find more info about the role there!
How to prepare for a job interview at Residential Management Group (RMG)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with site security protocols, health and safety checks, and how to assist residents effectively. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is service-focused, be prepared to discuss your experience in customer-facing positions. Think of specific examples where you've gone above and beyond for customers or resolved issues effectively. This will demonstrate your commitment to delivering a great customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various situations, such as emergencies or difficult interactions with residents. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your readiness for the hands-on nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, daily challenges, or the company's approach to health and safety. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.