Day Porter

Day Porter

Full-Time 24000 - 30000 £ / year (est.) No home office possible
Residential Management Group (RMG)

At a Glance

  • Tasks: Ensure a safe and welcoming environment for residents and visitors while supporting site security.
  • Company: Join a supportive team at Places for People, dedicated to community safety.
  • Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
  • Other info: Flexible hours and a commitment to inclusivity in the workplace.
  • Why this job: Make a real difference in your community while gaining valuable experience.
  • Qualifications: Experience in service roles and a willingness to learn about health and safety.

The predicted salary is between 24000 - 30000 £ per year.

We're recruiting for a Porter to join our on‑site team, working during the day to help ensure the development remains safe, well‑presented and welcoming for residents and visitors. This is a visible, service‑focused role where you'll support site security, carry out health and safety checks, assist residents when needed and work closely with the House Manager, cleaning teams and wider operations colleagues to ensure smooth day‑to‑day running of the site. If you enjoy a varied, hands‑on role and take pride in delivering a great customer experience, this could be a great opportunity for you.

Where will I be working? At The tower development in London (SW8 2BW) Rota 4 on 4 off rota pattern 7 PM to 7PM

What you'll be doing:

  • Supporting day‑to‑day site security and monitoring access as required
  • Assisting with health and safety compliance checks across the development
  • Being a visible presence on site and assisting residents and visitors when needed
  • Supporting the on‑site cleaning team with additional tasks as directed
  • Working closely with the operations team to ensure accurate information sharing
  • Responding appropriately to incidents or emergencies in line with procedures
  • Contributing to a positive, professional customer experience across the development

What we're looking for:

Essential:
  • Experience working in a service‑led environment
  • Experience in a role involving site security or building monitoring
  • Emergency First Aid qualification (or willingness to obtain)
Desirable:
  • Experience working in a customer‑facing, on‑site role
  • Ability to build strong working relationships with colleagues and stakeholders
  • Clear and confident communication skills
  • Basic working knowledge of IT systems

What we can offer you:

  • 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
  • Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
  • Sponsorship for study and professional qualifications (up to 5 study days).
  • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
  • Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Day Porter employer: Residential Management Group (RMG)

At Places for People, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Day Porter at our London development, you'll enjoy a range of benefits including generous holiday allowances, healthcare cashback plans, and opportunities for further education sponsorship, all while contributing to a safe and welcoming environment for residents and visitors. Join us in making a meaningful impact within the community, where your role is valued and your contributions are recognised.
Residential Management Group (RMG)

Contact Detail:

Residential Management Group (RMG) Recruiting Team

skillsemployment@placesforpeople.co.uk

StudySmarter Expert Advice 🤫

We think this is how you could land Day Porter

✨Tip Number 1

Get to know the company culture! Before your interview, do a bit of research on Places for People. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice makes perfect! Think about common interview questions related to customer service and site security. Prepare some examples from your past experiences that highlight your skills and how you can contribute to a positive customer experience at the tower development.

✨Tip Number 3

Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance will help you feel more confident and show that you take the opportunity seriously.

✨Tip Number 4

Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.

We think you need these skills to ace Day Porter

Site Security
Health and Safety Compliance
Customer Service
Emergency First Aid
Communication Skills
Relationship Building
IT Systems Knowledge
Incident Response
Team Collaboration
Problem-Solving Skills
Attention to Detail
Adaptability
Service Orientation

Some tips for your application 🫡

Show Your Service Skills: Make sure to highlight your experience in service-led environments. We want to see how you've made a positive impact on customer experiences in the past!

Be Clear and Confident: When writing your application, use clear and confident language. This role is all about communication, so let us see that you can express yourself well!

Tailor Your Application: Take a moment to tailor your application to the specific role of Day Porter. Mention how your skills align with the responsibilities listed in the job description.

Apply Through Our Website: Don't forget to apply through our careers site! It’s the best way to ensure your application gets to us directly and helps you discover more about the role.

How to prepare for a job interview at Residential Management Group (RMG)

✨Know the Role Inside Out

Before your interview, make sure you understand the key responsibilities of a Day Porter. Familiarise yourself with site security protocols, health and safety checks, and how to assist residents effectively. This will show that you're genuinely interested in the role and ready to contribute.

✨Showcase Your Customer Service Skills

Since this role is service-focused, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you went above and beyond to help someone, as this will highlight your commitment to creating a welcoming environment.

✨Prepare for Scenario Questions

Expect questions that assess how you'd handle various situations on the job, such as responding to emergencies or dealing with difficult residents. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.

✨Ask Thoughtful Questions

At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or the company's approach to health and safety. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.

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