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- Tasks: Be the friendly face of our community, ensuring safety and delivering top-notch customer service.
- Company: Join RMG, a leading company dedicated to creating welcoming environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Great communication skills and a calm, professional attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a professional and personable Day Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
Rota: Days - 4 on 4 off shift pattern - 7 AM to 7 PM
What You'll Be Doing:
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For:
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras:
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Day Concierge employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how personable and professional you can be.
✨Tip Number 2
Be prepared to talk about your experience in customer service. Think of specific examples where you handled difficult situations or went above and beyond for a resident or guest. This will show that you can keep calm under pressure, just like the role requires.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand if the company culture is right for you. Ask about their approach to customer service or how they handle emergencies—this will give you insight into what they value.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the company there. Let’s get you that Day Concierge position!
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Be Personable: As a Day Concierge, your personality shines through in your application. Make sure to convey your warm and welcoming nature in your cover letter. We want to see how you can bring that friendly vibe to our team!
Show Off Your Skills: Highlight your customer service and communication skills in your CV. Use specific examples from your past experiences to demonstrate how you've handled queries or complaints with calm and courtesy. We love seeing real-life scenarios!
Attention to Detail: We’re looking for someone who’s organised and detail-oriented. When filling out your application, double-check for any typos or errors. A polished application shows us you care about the little things, just like we do!
Apply Through Our Website: Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about the role there too!
How to prepare for a job interview at Residential Management Group (RMG)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Day Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling queries, and conducting building checks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a Day Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled difficult situations or complaints. This will show that you can remain calm and courteous under pressure, which is exactly what they’re looking for.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-presented for the interview. This reflects your understanding of the role's expectations and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.