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- Tasks: Help customers with their queries via phone, email, or chat in a friendly environment.
- Company: Join RMG, a leading property management company supporting over 144,000 households across the UK.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and dedicated team support.
- Why this job: Be part of a supportive team where your communication skills can shine and grow your career.
- Qualifications: Previous customer service experience is essential; great communication and organisational skills are a must.
- Other info: Structured training provided; must be available for shifts between 8am and 8pm, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
RMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, to join our supportive team based in Northwich. To be considered for these opportunities, you must be able to work a rota'd shift between 8am and 8pm and be fluent in both written and spoken English.
As a Customer Service Advisor in our Inbound Customer Contact Centre, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Our scheduled start date is Monday 12th May 2025. Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 12th May to ensure you don’t miss any valuable training and you’re able to put into practice what you have learnt.
What will I be doing day to day?
- Respond to inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.
What hours will I be working?
Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working a shift rotation working a 7.5hr shift between 8am and 8pm, Monday to Sunday, working 1 weekend in 4, with days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.
What are we looking for from you?
We’re looking for self-motivated people with a positive attitude. Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG. It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we’re looking for:
- First class customer service skills is essential, where providing a great service just comes naturally to you!
- Excellent listening skills
- Excellent communication skills both written and verbal
- Working knowledge of Outlook, Excel and Word
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
What does RMG have to offer our Contact Centre Customer Service Advisors?
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
- Dedicated Team Leader support
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn’t stop there - RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Customer Service Advisor (Northwich) employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Northwich)
✨Tip Number 1
Familiarise yourself with RMG's values and mission. Understanding the company culture will help you align your responses during interviews, showcasing how you can contribute positively to the team.
✨Tip Number 2
Practice common customer service scenarios. Being able to demonstrate your problem-solving skills and empathy in real-life situations will set you apart from other candidates.
✨Tip Number 3
Prepare questions to ask during your interview. This shows your genuine interest in the role and helps you assess if RMG is the right fit for you.
✨Tip Number 4
Be ready to discuss your previous customer service experiences in detail. Highlight specific examples where you went above and beyond to assist customers, as this will demonstrate your commitment to excellent service.
We think you need these skills to ace Customer Service Advisor (Northwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to communicate effectively, demonstrate empathy, and provide excellent service, as these are key qualities RMG is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the job description, such as handling customer queries or working in a team environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like Outlook, Excel, and Word. Also, mention your organisational skills and ability to work under pressure, as these are important for the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Residential Management Group (RMG)
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer queries and built rapport, as this is crucial for the role.
✨Demonstrate Empathy and Communication
Prepare to discuss how you approach customer interactions with empathy. Practice articulating your thoughts clearly, both verbally and in writing, as excellent communication skills are essential for this position.
✨Familiarise Yourself with the Company
Research RMG and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your responses to align with their mission.
✨Be Ready for Shift Work Questions
Since the role requires working shifts between 8am and 8pm, be prepared to discuss your availability and flexibility. Show that you are willing to adapt to the shift patterns required by the company.
