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- Tasks: Support customers during night shifts by handling queries and emergencies with professionalism.
- Company: RMG is a growing company with a 24/7 Customer Service Centre in Northwich.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a healthcare cashback plan.
- Why this job: Join a supportive team with opportunities for career development and fun events throughout the year.
- Qualifications: Positive attitude, strong admin skills, and good communication; customer service experience is a plus.
- Other info: Flexible night shifts with a comprehensive training period and dedicated buddy support.
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.
As a Night Shift Customer Service Advisor, you\’ll become the voice of RMG during our Out of Hours service. You\’ll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You\’ll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.
What will I be doing day to day?
- Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
- Handle emergency calls with professionalism and empathy.
- Accurately record all customer interactions on our system.
- Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
- Respond to outstanding customer queries via email when not on calls.
What hours will I be working?
Our Customer Service Centre operates 24/7 including weekends. You\’ll work 28 hours per week – 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am.
Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you\’ll move to your night shift pattern, with continued support from your buddy and Team Leader.
What are we looking for from you?
We\’re looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we value the right attitude and a willingness to learn.
Ideally, you\’ll have:
- First-class customer service and admin skills
- Excellent listening and communication skills (written and verbal)
- The ability to remain calm and professional in emergency situations
- Confidence to carry out instructions quickly and accurately
- Good organisational skills and the ability to work to deadlines
- Working knowledge of Outlook, Excel and Word
What does RMG have to offer our Contact Centre Customer Service Advisors?
- 27 days holiday plus Bank Holidays
- Free onsite parking Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognizes exceptional customer service
- Career Development and extensive opportunities to progress
- Themed events are held throughout the year, fun, games and incentives galore
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
- Dedicated Team Leader support
What\’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on .
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Locations
Customer Service Advisor - Nights employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nights
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those that may arise during night shifts. Understanding how to handle emergency situations calmly and professionally will set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be responding to emails and handling phone calls, being articulate and clear in your responses is crucial for providing excellent customer service.
✨Tip Number 3
Get comfortable with the software tools mentioned in the job description, like Outlook, Excel, and Word. Being proficient in these applications will help you manage customer interactions and administrative tasks more efficiently.
✨Tip Number 4
Showcase your positive attitude and willingness to learn during any interviews or discussions. Employers value candidates who are self-motivated and eager to develop their skills, especially in a dynamic environment like a night shift customer service role.
We think you need these skills to ace Customer Service Advisor - Nights
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Shift Customer Service Advisor. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your customer service experience, communication skills, and ability to handle emergency situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated excellent customer service and your ability to remain calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Residential Management Group (RMG)
✨Showcase Your Customer Service Skills
Make sure to highlight any previous customer service experience you have, even if it's not extensive. Discuss specific situations where you provided excellent service or resolved a difficult issue, as this will demonstrate your ability to handle the variety of queries expected in this role.
✨Demonstrate Calmness Under Pressure
Since you'll be dealing with emergency situations, it's crucial to convey your ability to remain calm and professional. Prepare examples from past experiences where you successfully managed stressful situations, showcasing your problem-solving skills and empathy.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Outlook, Excel, and Word, as these tools are essential for the role. You might be asked about your proficiency during the interview, so being able to discuss how you've used these applications in previous roles will be beneficial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the support you'll receive during your induction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.