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- Tasks: Be the voice of RMG, helping customers with their property queries via phone, email, and chat.
- Company: Join one of the UK's largest and most respected property management companies.
- Benefits: Enjoy 27 days holiday, competitive pay, and a supportive work environment.
- Other info: Flexible shift patterns and ongoing support to help you grow and succeed.
- Why this job: Make a real difference in people's lives while building your career in customer service.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Join the RMG family and become part of one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday 8th June. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential; we are looking for people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for:
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 27 days holiday plus...
Customer Service Advisor employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RMG. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at chatting with customers. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your natural ability to connect and provide excellent service, which is exactly what RMG is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the RMG team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant skills and experiences that match what we're looking for, like your communication skills and customer service experience.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've gone above and beyond for customers or colleagues in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at Residential Management Group (RMG)
✨Know the Company
Before your interview, take some time to research RMG and its values. Understanding their mission and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practise answering common customer service questions out loud. This will help you articulate your thoughts clearly during the interview and demonstrate your ability to communicate effectively.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've shown empathy and gone the extra mile for customers. This will highlight your suitability for the role and align with RMG's focus on providing excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your enthusiasm and helps you understand if the company is the right fit for you.