Customer Service Advisor

RMG is growing and has a vacancy for a Customer Service Advisor, working within a small customer focused team, receiving calls from our Scottish customers, dealing with their day to day queries, e.g. discussing invoices, payments and repairs.

Our scheduled start date is Monday 12th May 2025. Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 12th May to ensure you don’t miss any valuable training and you’re able to put into practice what you have learnt.

• Answering incoming calls from our customers in Edinburgh and Glasgow - supporting with general queries and those relating to invoices, payments and repairs.
• Sending out customer communications / mail merges.
• Looking into supplier queries and reconciling suppliers' accounts.
• Action credits on supplier accounts following reconciliation.
• Uploading supplier invoices onto the correct system, upon receipt.
• Other tasks as requested by your Team Leader.

We’re looking for self-motivated people with a positive attitude. Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG. It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.

• First class customer service skills is essential, where providing a great service just comes naturally to you!
• Excellent listening skills
• Excellent communication skills both written and verbal
• Working knowledge of Outlook, Excel and Word
• Able to carry out instructions quickly and accurately and the confidence to ask if unsure
• Good organisational skills with the ability to work to deadlines

• 27 days holiday plus Bank Holidays
• Buy or sell up to 5 days annual leave each holiday year
• Free onsite parking
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!), plus 24/7 access to remote GP Services
• A comprehensive induction / training period – so you know you will be confident when speaking with customers
• Dedicated Team Leader support
• Join a small, friendly and supportive team

About Us: Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a recruitment agency please note we operate a PSL and do not take cold calls. At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.