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- Tasks: Become the voice of RMG, helping customers with their property queries.
- Company: Join RMG, a leading property management company managing over 144,000 households in the UK.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a comprehensive healthcare cashback plan.
- Why this job: Be part of a supportive team with excellent training and career development opportunities.
- Qualifications: No experience needed; just bring a positive attitude and great communication skills.
- Other info: Flexible shift patterns in a 24/7 operation, with guaranteed interviews for diverse candidates.
The predicted salary is between 24000 - 36000 £ per year.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK.
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You\’ll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We\’re excited to welcome new talent to our team! As part of our selection process, Assessment Centres will be held on Wednesday, 17th September 2025.
Successful candidates will begin their journey with us on Monday, 6th October 2025.
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don\’t miss any valuable training and you\’re able to put into practice what you have learnt.
Once you finish training, the support and learning doesn\’t end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we\’re always available to respond to customer\’s queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
For more information, please download our job profile available on our website.
More about you
We\’re looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.
It\’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we\’re looking for…
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
What\’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\’re happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on .
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Locations
Customer Service Advisor employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with RMG's values and mission. Understanding what the company stands for will help you align your responses during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. This will prepare you to demonstrate your problem-solving skills and empathy during the assessment centre.
✨Tip Number 3
Brush up on your communication skills. Since you'll be the voice of RMG, being articulate and clear in your responses is crucial. Consider doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Research Salesforce, the system you'll be using. Familiarity with this platform can give you an edge, as it shows your initiative and readiness to hit the ground running once you start.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, empathy, and any previous roles where you provided excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at RMG and how your skills align with their values.
Showcase Your Communication Skills: Since the role requires excellent verbal and written communication, ensure your application is clear, concise, and free of errors. Use professional language and structure your writing well.
Highlight Your Availability: Given the shift patterns mentioned in the job description, clearly state your availability for different shifts. This shows flexibility and willingness to adapt to the company's needs.
How to prepare for a job interview at Residential Management Group (RMG)
✨Show Your Customer Service Skills
As a Customer Service Advisor, demonstrating your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will show the interviewers that you have the right attitude and skills for the role.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen carefully to questions and respond thoughtfully, showcasing your verbal communication skills.
✨Research RMG and Its Values
Familiarise yourself with RMG's mission, values, and the services they provide. Understanding the company culture and what they stand for will help you align your answers with their expectations and demonstrate your genuine interest in joining their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of various scenarios you might encounter as a Customer Service Advisor and prepare your responses. This will help you showcase your problem-solving abilities and empathy towards customers.
