At a Glance
- Tasks: Welcome residents and guests, ensuring a safe and pleasant living environment.
- Company: Join a leading Property Management Company with a focus on customer service.
- Benefits: Part-time hours with a flexible 4 on, 4 off schedule.
- Other info: Opportunity to develop skills in a dynamic residential setting.
- Why this job: Be the friendly face of the community and make a real difference.
- Qualifications: Strong communication skills and a calm, professional attitude required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Residential Management Group (RMG) is a market‑leading Property Management Company. We're looking for a professional and personable Evening Concierge to join our team at Horlicks Quarter in Slough. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live. This is a part-time role, working 7pm-12pm on a 4 days on, 4 days off basis.
What You'll Be Doing:
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For:
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organisational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras:
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
- Experience supporting Health
Concierge - evenings employer: Residential Management Group (RMG)
At Residential Management Group (RMG), we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and safety. Our Estate Maintenance & Carpark Cleanliness Operative role at Beaufort Park in London NW9 not only provides competitive benefits but also opportunities for personal and professional growth within a dynamic environment dedicated to maintaining high standards for our residents.
Contact Details:
Residential Management Group (RMG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - evenings
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Residential Management Group (RMG) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Residential Management Group (RMG) and let us see your personality shine through!
We think you need these skills to ace Concierge - evenings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Residential Management Group (RMG).
Get Familiar with Our Brand:Before applying, take some time to learn about Residential Management Group (RMG) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Residential Management Group (RMG)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Residential Management Group (RMG).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Residential Management Group (RMG) will surely appreciate.
