At a Glance
- Tasks: Drive leasing activities and create an amazing resident experience in a vibrant new community.
- Company: Exciting brand-new PBSA/co-living development in North Acton.
- Benefits: Full training provided, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team and help build a genuine community from day one.
- Why this job: Be the face of a thriving community and make a real impact on residents' lives.
- Qualifications: Outgoing personality, strong communication skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for an energetic, commercially minded Resident Services Associate to join the team at an exciting brand-new PBSA/co-living development in North Acton.
This is a fantastic opportunity for someone who loves people, sales and creating an exceptional resident experience.
With hundreds of brand-new apartments, this is a high-energy environment where no two days will be the same.
A key focus of the role will be leasing and driving the successful initial occupancy of the development.
You'll play a hands-on role in turning enquiries into residents, conducting engaging tours, following up leads and working towards ambitious occupancy and revenue targets.
You'll also be a key face of the building, helping residents feel at home while supporting the smooth day-to-day operation of the development.
- What You'll Be Doing
- Take ownership of leasing activity and help drive the development towards its occupancy and revenue targets.
- Respond to enquiries quickly and professionally, converting leads into viewings and viewings into signed tenancies.
- Conduct engaging and high-quality tours designed to maximise conversion.
- Follow up consistently with prospective residents throughout the leasing journey.
- Manage leads through the CRM and maintain accurate records and reporting.
- Support the achievement of occupancy, conversion, average rent and other commercial KPIs.
- Build strong relationships with external leasing and referral agents to maximise opportunities.
- Carry out competitor research and mystery shopping to understand the local market.
- Provide feedback to the marketing team on enquiry trends, customer feedback and market activity.
- Support tenancy renewals and work to maximise retention, occupancy and revenue.
- Assist with referencing, tenancy agreements and other pre-move-in administration.
- Resident Experience & Customer Service
- Be a welcoming and highly visible presence within the building.
- Deliver exceptional front-of-house service and create a positive first impression for prospective and existing residents.
- Build strong relationships with residents and understand their needs.
- Handle questions, concerns and complaints professionally, calmly and empathetically.
- Take the lead on resident engagement and help deliver an exciting programme of events and activities.
- Help create a genuine community within the development.
We're looking for someone who is
- Confident conducting tours and speaking with prospective residents.
- Naturally outgoing, personable and comfortable building relationships.
- Highly organised, proactive and able to manage multiple priorities.
- Passionate about customer service and creating memorable resident experiences.
- A strong communicator, both verbally and in writing.
- Confident using technology, CRM systems and Microsoft Office.
- A team player who is willing to get stuck in and support colleagues.
- Positive, ambitious and solutions-focused.
Previous experience in leasing, property, PBSA, co-living, Build-to-Rent, hospitality, sales or customer service is desirable, but full training will be provided for the right person.
You'll have the opportunity to play a significant role in building the resident community from day one, while gaining valuable experience across leasing, sales, customer experience and residential operations.
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Resident Services & Lettings Host employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services & Lettings Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Residential Living Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Residential Living Recruitment
Don't be shy about reaching out to Residential Living Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Services & Lettings Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Residential Living Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Residential Living Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
