At a Glance
- Tasks: Deliver exceptional customer service and create vibrant resident experiences in a modern student accommodation.
- Company: Join a growing organisation focused on enhancing the resident experience.
- Benefits: Competitive salary, bonus opportunities, and a dynamic work environment.
- Other info: Flexible shift pattern and opportunities for personal growth.
- Why this job: Make a real impact in a people-focused role while developing your career.
- Qualifications: Experience in customer service or hospitality with strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service and creating outstanding resident experiences?
We're looking for a Customer Service Associate to join a modern, purpose-built student accommodation (PBSA) development in Leeds.
This is a varied, fast-paced role where no two days are the same.
As the face of the property, you'll be the first point of contact for residents, visitors, and prospective tenants, helping to create a welcoming, supportive, and vibrant community.
Location: Leeds Salary: £28,000 - £30,000 per annum + Bonus Contract: Permanent | Full-time | On-site Shift Pattern: 4 days on, 4 days off | 8:00am - 8:00pm
Key Responsibilities
- Deliver a warm, professional, and welcoming front-of-house service to residents and visitors.
- Handle resident enquiries, feedback, and complaints efficiently, ensuring a positive outcome wherever possible.
- Build strong relationships with residents to foster an engaged and welcoming community.
- Manage day‑to‑day administration, including maintenance requests, tenancy records, and email correspondence.
- Support the planning and delivery of resident events and engagement activities.
- Assist with the resident journey, including move‑ins, move‑outs, and tenancy administration.
- Monitor rent payments and support arrears management where required.
- Conduct property viewings and showcase the development to prospective residents.
- Respond promptly to enquiries and follow up on leasing leads.
- Support occupancy and revenue targets through excellent customer service and sales awareness.
- Work collaboratively with colleagues to ensure the property operates efficiently and maintains high standards.
About You
We're looking for someone who is customer-focused, proactive, and enjoys working in a dynamic environment.
- Key Qualifications
- Previous experience within Purpose‑Built Student Accommodation (PBSA), Build‑to‑Rent (BTR), co‑living, hospitality, hotels, or a customer‑facing environment.
- Excellent communication and interpersonal skills.
- A positive, can‑do attitude with a genuine passion for customer service.
- Strong organisational skills and attention to detail.
- The ability to multitask and remain calm under pressure.
- A flexible approach and willingness to support different areas of the operation when needed.
Why Apply?
This is an opportunity to join a growing organisation where you'll make a genuine impact on the resident experience while developing your career within the PBSA sector.
If you thrive in a people‑focused environment and enjoy working as part of a collaborative team, we'd love to hear from you!
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Resident Host - PBSA employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Host - PBSA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Residential Living Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Residential Living Recruitment
Don't be shy about reaching out to Residential Living Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Host - PBSA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Residential Living Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Residential Living Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
