At a Glance
- Tasks: Be the go-to person for residents, managing lettings and ensuring a fantastic living experience.
- Company: Join a vibrant team in a dynamic build-to-rent residential development in Reading.
- Benefits: Competitive pay, great team culture, and opportunities for personal growth.
- Other info: A fun, engaging environment with plenty of opportunities to connect with residents.
- Why this job: Make a real difference in residents' lives while developing your skills in property management.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a proactive and customer-focused Assistant Resident Services Manager to join our team, delivering on-site lettings and property management services for a vibrant build-to-rent residential development in Reading. You will be the first point of contact for prospective and existing residents—from initial enquiry and property viewings through to move-in and ongoing tenancy support. This is a dynamic role combining lettings, resident engagement, and operational coordination, with a strong focus on delivering an exceptional resident experience.
Key Responsibilities
- Act as the main point of contact for enquiries, conducting viewings and progressing offers
- Manage the full lettings process including applicant vetting and tenancy documentation
- Deliver outstanding customer service and build strong relationships with residents
- Foster a sense of community through resident engagement, communication, and events
- Ensure apartments and communal areas are presented to a high standard at all times
- Coordinate maintenance issues, contractor appointments, and defect repairs
- Carry out regular inspections of apartments and communal spaces
- Support check-in and check-out processes, including deposit returns
- Assist in organising minor refurbishment works between tenancies
- Maintain clear and effective communication across teams and with residents
- Support Health & Safety compliance across the development
- Coach and support on-site team members where required
What We're Looking For
- Strong customer service background with a resident-first approach
- Positive, proactive, and solutions-focused mindset
- Excellent communication skills (written and verbal)
- Highly organised with strong attention to detail
- Confident decision-maker with the ability to think on your feet
- Friendly, approachable, and professional personality
- IT literate and comfortable using social media platforms
- Good understanding of financial processes and accountability
Assistant Resident Services Manager - BTR in Reading employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Resident Services Manager - BTR in Reading
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Residential Living Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Residential Living Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Residential Living Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Resident Services Manager - BTR in Reading
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Resident Services Manager - BTR role at Residential Living Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Residential Living Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Residential Living Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Residential Living Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Residential Living Recruitment.
