At a Glance
- Tasks: Welcome residents and visitors, manage enquiries, and organise community events.
- Company: Join a leading operator in the premium living sector with a focus on exceptional resident experiences.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for career growth.
- Other info: Perfect for those looking to kickstart their career in the fast-growing residential market.
- Why this job: Be the face of a vibrant community and make a real impact on residents' lives.
- Qualifications: Customer service experience and a passion for working with people.
We're recruiting on behalf of an internationally recognised living sector operator and developer that has built an outstanding reputation within the PBSA (Purpose-Built Student Accommodation) market and is now bringing that same premium resident experience to the Build to Rent (BTR) and Co-Living sector.
With beautifully designed communities, exceptional amenities and a hospitality-led approach, this is an exciting opportunity to join a growing business at the beginning of its BTR and Co-Living journey.
As a Resident Services Assistant, you'll be the face of the community, delivering an exceptional resident experience from the moment someone walks through the door. This is a varied role combining front-of-house reception, resident engagement, community events and operational support within a premium living environment.
What You'll Be Doing
- Delivering a warm, professional and knowledgeable welcome to residents, visitors and prospective customers.
- Conducting resident check-ins, move-ins, inductions and property tours.
- Supporting the resident journey from enquiry through to move-out.
- Managing reception, resident enquiries, phone calls, emails and bookings.
- Handling post, parcels and resident deliveries.
- Assisting with inventory and check-out processes.
- Building positive relationships with residents and creating a welcoming community atmosphere.
- Supporting the planning and delivery of resident events and social activities.
- Managing resident feedback and resolving issues in a professional and empathetic manner.
- Carrying out regular building inspections and reporting maintenance or health & safety issues.
- Working closely with the maintenance and management teams to ensure the building operates smoothly.
- Supporting occupancy, resident retention and delivering an outstanding customer experience every day.
About You
We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service.
You'll ideally have experience in:
- Build to Rent (BTR)
- Purpose-Built Student Accommodation (PBSA)
- Co-Living
- Hotels or Hospitality
- Premium Residential or Property Management
- Reception or Front of House
You'll also have:
- Outstanding customer service and communication skills.
- A positive, friendly and approachable personality.
- A professional and well-presented appearance.
- Strong organisational and time management skills.
- The ability to multitask and remain calm in a fast-paced environment.
- Excellent attention to detail.
- A flexible, team-focused attitude and willingness to support across different areas of the business.
If you're passionate about delivering exceptional customer experiences and are looking to build your career within one of the fastest-growing sectors of the residential market, we'd love to hear from you!
Whether your background is in BTR, PBSA, hospitality, hotels or premium customer service, this is an exciting opportunity to join a global business that's redefining modern renting.
#J-18808-LjbffrResident Services Assistant in London employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Residential Living Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Residential Living Recruitment
Don't be shy about reaching out to Residential Living Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Residential Living Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Residential Living Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
