At a Glance
- Tasks: Lead a brand-new student accommodation, shaping culture and service from day one.
- Company: Exciting new development in Leeds focused on creating a vibrant community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a passionate team and thrive in a customer-focused environment.
- Why this job: Make a real impact by delivering exceptional resident experiences and building a supportive community.
- Qualifications: Experience in residential management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and dynamic General Manager to lead the ongoing operations of an exciting brand-new student accommodation development in Leeds. This is an exciting opportunity to take full ownership of a new scheme from launch, shaping the culture, service standards, and resident experience from day one. You’ll play a pivotal role in bringing a high-quality, service-led living concept to life—creating a vibrant, welcoming community where residents feel genuinely supported and at home.
The Role
As General Manager, you will have full operational responsibility for the site, leading a team and ensuring the delivery of exceptional customer service, strong commercial performance, and first-class facilities management. You will oversee the mobilisation phase, setting up systems, recruiting and training your team, and embedding a service culture that prioritises proactivity, care, and attention to detail.
Key Responsibilities
- Operations & Mobilisation
- Lead the full mobilisation of the development, ensuring readiness for launch
- Oversee day-to-day operations, ensuring seamless service delivery
- Monitor quality standards across the building, apartments, and shared spaces
- Manage contractors, suppliers, and third-party service providers
- Act as the escalation point for operational challenges and service issues
- Customer Experience & Community
- Deliver a best-in-class resident experience through proactive, high-quality service
- Create and maintain a strong sense of community through events and engagement
- Handle complaints and feedback professionally, ensuring swift resolution
- Build local partnerships to enhance the resident offering
- Team Leadership
- Recruit, train, and lead an on-site team including operations and facilities staff
- Drive engagement, performance, and a positive team culture
- Conduct appraisals, performance reviews, and ongoing development
- Commercial & Financial Performance
- Manage budgets, costs, and financial performance against targets
- Support leasing strategy to maximise occupancy and reduce voids
- Identify opportunities to drive additional revenue and improve efficiencies
- Produce regular performance and asset reports
- Health, Safety & Compliance
- Ensure full compliance with all statutory and regulatory requirements
- Lead on health & safety, fire safety, and risk assessments
- Manage audits, inspections, and incident reporting processes
- Marketing & Leasing Support
- Support marketing and leasing strategy during launch and stabilisation
- Conduct viewings and promote the development's value proposition
- Monitor local market trends and competitor activity
About You
We are looking for a confident and personable leader who thrives in a customer-focused environment and enjoys building high-performing teams. You will bring:
- Proven experience in residential, PBSA, Build-to-Rent, or hospitality management
- Strong operational leadership skills
- Commercial awareness with experience managing budgets and targets
- Excellent communication and interpersonal skills
- A proactive approach with strong attention to detail
- The ability to balance hands-on operational involvement with strategic oversight
If you're passionate about delivering exceptional experiences and want to play a key role in launching an exciting new development, we would love to hear from you.
General Manager (PBSA) in Leeds employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager (PBSA) in Leeds
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We think you need these skills to ace General Manager (PBSA) in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Residential Living Recruitment
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✨Know Your Menu Inside Out
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