Resident Services Associate in Dartford

Step into a role where you're more than just the first point of contact — you're a key part of everyday life within the community. As a Resident Services Associate, you'll help set the tone for a welcoming, vibrant living environment and play an active role in building a place residents truly love coming home to.

We're recruiting for a front-of-house professional to join a brand-new Build to Rent development. This is a fantastic opportunity to enter a rapidly expanding sector that prioritises outstanding service, community connection, and an elevated resident experience.

You'll be supported by a dynamic and collaborative team, with clear opportunities to grow and progress your career. In this fast-moving role, every day brings something new, making it ideal for someone who thrives on variety and people-focused work.

Key Responsibilities:

• Act as the front-of-house ambassador, delivering an exceptional customer experience and serving as the first point of contact for residents and visitors from move-in to move-out.
• Coordinate building operations including move-ins, move-outs, apartment inspections, maintenance access, and ensuring homes remain lease-ready.
• Support resident engagement, while building strong resident relationships to encourage satisfaction, renewals, and referrals.
• Manage resident enquiries, issues, and requests efficiently, coordinating with internal teams and third-party contractors, and escalating complex matters when required.

What We're Looking For:

• Strong communication and customer service skills with a genuine passion for helping people.
• Professional, approachable, and confident, with the ability to build rapport easily.
• Well-organised, proactive, and calm under pressure.
• A team player who takes ownership and shows initiative.
• Good computer literacy (Microsoft Word, Excel, Outlook).
• A basic understanding of building operations and Health & Safety requirements.
• Previous experience in hospitality, residential, or customer-facing roles is highly desirable.

This is a fantastic opportunity to build a career in one of the most exciting residential communities, where your role has a real impact on how residents live, connect, and feel at home.