At a Glance
- Tasks: Be the friendly face of our community, managing enquiries and creating a welcoming atmosphere.
- Company: Join a vibrant Build to Rent community focused on exceptional resident experiences.
- Benefits: Competitive pay, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with plenty of opportunities to shine and grow.
- Why this job: Make a real difference in residents' lives while building a lively community.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a friendly, professional, and organised Resident Host to be the face of our Build to Rent community. As the first point of contact for residents, visitors, and contractors, you'll create a welcoming environment while ensuring the smooth day-to-day running of the front desk.
What you'll be doing:
- Deliver a warm and professional front-of-house experience.
- Manage resident enquiries, phone calls, parcels, keys, and amenity bookings.
- Coordinate move-ins and move-outs, ensuring a seamless resident experience.
- Support resident events and help build a vibrant community.
- Maintain accurate records using our property management and CRM systems.
- Monitor communal areas and report any maintenance or safety concerns.
- Assist with visitor management and follow health & safety procedures.
What we're looking for:
- Experience in a customer-facing role such as hospitality, concierge, hotel reception, BTR or PBSA.
- Excellent communication and customer service skills.
- Highly organised with the ability to multitask in a busy environment.
- Confident using IT systems and learning new software.
- A positive, proactive attitude with a genuine passion for creating outstanding resident experiences.
Desirable:
- Experience in Build to Rent, residential, hotel concierge, or managed living environments.
- Knowledge of parcel management systems or smart lockers.
If you're passionate about delivering exceptional customer service and creating a place residents are proud to call home, we'd love to hear from you!
Resident Host in Birmingham employer: Residential Living Recruitment
As a General Manager at our brand-new student accommodation development in Leeds, you will be part of a vibrant and supportive work culture that prioritises exceptional service and community engagement. We offer competitive benefits, opportunities for professional growth, and the chance to shape a unique living experience from the ground up, making it an ideal environment for those looking to make a meaningful impact in the lives of our residents.
Contact Details:
Residential Living Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Host in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Residential Living Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Residential Living Recruitment
Don't be shy about reaching out to Residential Living Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Residential Living Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Residential Living Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
