Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents and visitors, ensuring a seamless experience while managing day-to-day operations.
- Company: Join a landmark Build To Rent development with 253 high-end apartments in Reading.
- Benefits: Enjoy a competitive salary of £29,000 and a flexible shift pattern of 4 nights on, 4 nights off.
- Why this job: Be part of a vibrant team, engage with diverse residents, and help create memorable events.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills!
- Other info: Work in a fast-paced environment that values cultural awareness and resident satisfaction.
An exciting role at Readings landmark Build To Rent (BTR) development with 253 high-end apartments. This role offers an exciting opportunity to work in a fast-paced environment, focusing on customer engagement and administrative support whilst working closely with management teams.
Salary: £29,000 per annum
Working Hours: 7pm - 7am
Shift Patterns: 4 Nights on, 4 Nights Off
Key responsibilities:
- To provide a warm and courteous welcome to all residents and visitors.
- To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
- To co-ordinate day-to-day operations ensuring quality and service delivery meets and exceeds the residents' expectations at all times.
- To anticipate residents' needs by engaging and asking questions.
- To maintain an awareness of cultural differences needed to meet specific requirements of residents.
- To play a key role in the organisation and operation of resident events, including budgeting and ordering supplies.
- To handle all front of house incoming calls/enquiries and ensure a warm, welcoming environment for residents and visitors using the agreed salutation.
Night Guest Service Assistant employer: Residential Living Recruitment Ltd
Contact Detail:
Residential Living Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of residents in a Build To Rent development. Understanding the community and its culture will help you engage more effectively with residents and anticipate their needs.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter as a Night Guest Service Assistant. This will prepare you for engaging with residents and handling inquiries in a warm and courteous manner.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and challenges. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock plan for a resident event, including budgeting and supply ordering. This will showcase your ability to handle key responsibilities and contribute positively to the team.
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Night Guest Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as customer engagement and event organisation, and provide examples from your past experiences.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use bullet points to clearly outline your achievements and responsibilities that relate to the skills needed for this position, such as communication and problem-solving.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest service role.
How to prepare for a job interview at Residential Living Recruitment Ltd
✨Show Your Customer Service Skills
As a Night Guest Service Assistant, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've provided excellent customer service in the past, highlighting your ability to engage warmly and effectively with people.
✨Demonstrate Cultural Awareness
Given the diverse nature of residents, it's crucial to show that you understand and respect cultural differences. Prepare to discuss any experiences you've had working with diverse groups and how you adapted your approach to meet their specific needs.
✨Highlight Your Organisational Skills
This role involves coordinating events and managing day-to-day operations. Be ready to talk about your organisational skills, perhaps by sharing a time when you successfully planned an event or managed multiple tasks simultaneously.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
