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- Tasks: Deliver exceptional guest experiences and manage front desk operations with a personal touch.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing support, and discounts for you and your friends.
- Why this job: Join a friendly team and kickstart your career in hospitality with real growth opportunities.
- Qualifications: Great communication skills, problem-solving attitude, and a passion for guest service.
- Other info: Enjoy a supportive environment focused on your wellbeing and career development.
The predicted salary is between 20000 - 28000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.
Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.
We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As a Receptionist at The Resident Liverpool you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Receptionist?
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- Any many more…!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Receptionist employer: Resident Hotels Limited
Contact Detail:
Resident Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research The Resident and understand their values and what makes them tick. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. This will demonstrate your can-do attitude and ability to adapt, which are key traits for a Receptionist at The Resident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to highlight your enthusiasm for hospitality in your application!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience and skills. Focus on your communication skills, problem-solving abilities, and any previous guest service roles that showcase your fit for the Receptionist position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Resident Hotels Limited
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully handled guest interactions or resolved issues. This will demonstrate your ability to connect with guests and provide excellent service.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific situations where you faced challenges in a guest service environment. Highlight how you approached these problems with a can-do attitude and what the outcomes were. This will illustrate your proactive approach and adaptability, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re engaged and genuinely interested in contributing to their success.
