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- Tasks: Deliver exceptional guest experiences and manage front desk operations.
- Company: Four Points Flex by Sheraton, a vibrant hotel in Edinburgh.
- Benefits: Real Living Wage, bonuses, discounts, and extensive wellbeing support.
- Why this job: Join a friendly team and kickstart your hospitality career in a dynamic environment.
- Qualifications: Enthusiasm for hospitality and strong communication skills.
- Other info: Flexible 4 nights on, 4 nights off schedule with great career development opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Four Points Flex by Sheraton offers warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join the team in the centre of a bustling Edinburgh. At Four Points Flex by Sheraton Edinburgh, we seek to contribute and enhance the local area and environment, positively contributing to the lives of our team members and guests.
Our hotel is in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event. We recognise that it is our team members’ thoughtfulness and friendly hospitality which is behind the success and reputation of our business and as such our teams are always our number one focus.
We are delighted that we are an accredited Living Wage Employer! This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations that voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As our next Night Reception Team Member, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies. You will be working on a 4 nights on - 4 nights off schedule.
We are looking for individuals with a genuine interest in pursuing a career in hospitality to join our growing business and to contribute to and share our success.
Why work for us as a Night Reception Team Member?
- We want to ensure that all our team members are engaged, motivated, and most importantly, happy.
- We proudly place our team members’ wellbeing and career development at the heart of our business.
- To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work:
- Bonus incentives
- Access to our outstanding Learning & Development Programme that includes a great online programme as well as in-person development
- Wellbeing programme, which supports financial, physical and mental wellbeing
- Discounted rates for yourself, friends & family at our hotels
- Access to our Employee Assistance Programme whenever you need
- Free membership to Perkbox
- Enhanced sick pay
- Milestone rewards to celebrate work anniversaries - including additional holiday and bonuses
- Access to our Online Community where we celebrate each other’s success and keep all our team members well informed
- Referral bonus of £100 when you bring your friend into the team
- Cycle to work scheme
- Life Assurance
- Pension Contribution
- One night stay for all new team members
- And many more…
We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply. So, if you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Night Reception Team Member employer: Resident Hotels Limited
Contact Detail:
Resident Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, check out Four Points Flex by Sheraton online. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and knowledge during your chat!
✨Tip Number 2
Practice your people skills! As a Night Reception Team Member, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and enquiries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality and passion for hospitality right from the start!
We think you need these skills to ace Night Reception Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the Night Reception Team Member role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Resident Hotels Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Four Points Flex by Sheraton. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Reception Team Member, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations or made someone's day better – these stories will resonate well during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the hotel has a casual vibe, showing that you take the interview seriously reflects your commitment to the role and the company’s standards.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how they celebrate successes within the team. This shows you’re not just interested in the job, but also in being part of their community.