At a Glance
- Tasks: Support global customers and promoters, resolving queries and managing the ticketing system.
- Company: Resident Advisor, a leader in electronic music culture.
- Benefits: Salary between £30,000-£32,000, flexible working, and wellbeing initiatives.
- Other info: Remote/hybrid work options available for a balanced lifestyle.
- Why this job: Join a vibrant team and immerse yourself in the electronic music scene.
- Qualifications: Client service experience and a passion for electronic music.
The predicted salary is between 30000 - 32000 € per year.
Resident Advisor is looking for an entry-level Platform Support Advisor based in London. You will support worldwide customer and promoter interactions, resolving queries and administering the ticketing system.
The ideal candidate has client service experience, an understanding of electronic music culture, and can communicate effectively.
This full-time position offers a salary ranging from £30,000 to £32,000, flexible working arrangements, and various wellbeing initiatives.
Platform Support Specialist - Remote/Hybrid employer: Resident Advisor
At Resident Advisor, we pride ourselves on being an exceptional employer that values our employees' wellbeing and professional growth. With flexible working arrangements and a vibrant work culture rooted in the electronic music scene, we offer a supportive environment where you can thrive and develop your skills as a Platform Support Specialist. Join us in London and be part of a team that is passionate about connecting people through music while enjoying a competitive salary and various wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Specialist - Remote/Hybrid
✨Tip Number 1
Get to know the company culture! Research Resident Advisor and their approach to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves resolving queries, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your responses.
✨Tip Number 3
Show off your passion for electronic music! If you have any experience or knowledge about the scene, make sure to bring it up. It’ll set you apart from other candidates and demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, it shows you're proactive and keen on joining the team!
We think you need these skills to ace Platform Support Specialist - Remote/Hybrid
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for electronic music shine through! We want to see how your interests align with our culture, so don’t hold back on sharing your experiences or favourite artists.
Highlight Your Client Service Skills:Make sure to emphasise any client service experience you have. We’re looking for someone who can effectively resolve queries, so share specific examples of how you've helped customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will show us that you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Resident Advisor
✨Know Your Stuff
Make sure you brush up on your knowledge of electronic music culture. Being able to discuss artists, genres, and trends will show that you're genuinely interested in the role and can connect with customers.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries. Highlight your communication skills and how you handled challenging situations to demonstrate your ability to support users effectively.
✨Familiarise Yourself with the Ticketing System
If possible, get a basic understanding of how ticketing systems work. This will help you answer questions about your technical abilities and show that you're proactive about learning the tools you'll be using.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and the specific challenges the Platform Support Specialist might face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
