At a Glance
- Tasks: Support our global team by resolving customer queries and assisting promoters with events.
- Company: Join Resident Advisor, a leading name in the electronic music scene since 2001.
- Benefits: Enjoy flexible working options, generous leave, and wellness initiatives.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a passionate team that connects electronic music communities worldwide.
- Qualifications: Customer service experience and a love for electronic music are key.
The predicted salary is between 30000 - 32000 € per year.
Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years.
Purpose of the role: This is an entry-level position, based in London, supporting our global Support team to maintain industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.
Key responsibilities:
- Dealing with customer ticketing queries and resolving potential ticket issues.
- Assisting promoters with event and payment related queries.
- General upkeep of the ticketing admin system.
- Identifying and highlighting potential fraudulent transactions using fraud detection software.
- Supporting local partnerships managers in ad hoc tasks.
- Approval and upkeep of artist, label and venue pages.
- Responding to artist and label related queries.
- Handling customer disputes and chargebacks.
- Assisting with local festival door logistics.
A track record of effective communication and a passion and understanding of electronic music culture is fundamental. Willingness to align with RA’s values is essential. Previous experience in client/customer service or the ticketing industry is highly desirable. Ability to speak Spanish or Portuguese is a plus.
Benefits:
- Generous annual leave policies aimed at promoting work-life balance.
- Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
- Matching pension schemes and/or 401k.
- Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health.
- Company-led social events, team lunches, and discounts on RA merch.
- Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
- Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Contributor Network (GCN) and international teams help us establish connections with hyper-niche local scenes. We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards. We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.
Values:
- Electronic music is art. We celebrate the progressive values that underpin electronic music.
- We advocate for a more inclusive and equitable electronic music community.
- We honour the past, present and future of electronic music.
- We use innovation to empower the community.
- We choose honesty over gain and purpose over profit.
- We're always front left.
This role is a full-time, permanent position based at our London office. The annual salary range for this role is £30,000 - £32,000. If you have questions about the role, please contact work@ra.co.
Platform Support Advisor employer: Resident Advisor
Resident Advisor is an exceptional employer that fosters a vibrant work culture deeply rooted in the electronic music community. With generous annual leave, flexible working arrangements, and a strong commitment to employee wellbeing, RA prioritises a healthy work-life balance while offering opportunities for personal and professional growth. As a B-Corp certified company, RA not only values diversity and inclusion but also encourages employees to engage with community projects, making it a meaningful place to work for those passionate about music and social impact.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Advisor
✨Tip Number 1
Get to know the company inside out! Dive into Resident Advisor's mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend RA events if possible. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for common interview questions, especially around customer service scenarios. Think of examples from your past experiences that highlight your problem-solving skills and passion for electronic music.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the RA family.
We think you need these skills to ace Platform Support Advisor
Some tips for your application 🫡
Show Your Passion for Music:When you're writing your application, let your love for electronic music shine through! We want to see how your passion aligns with our mission at Resident Advisor. Share any experiences or insights that highlight your connection to the music scene.
Tailor Your Application:Make sure to customise your application for the Platform Support Advisor role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to show us why they’re a great fit for this specific position.
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Resident Advisor
✨Know Your Electronic Music
Make sure you brush up on your knowledge of electronic music culture. Familiarise yourself with key artists, genres, and trends. This will not only show your passion but also help you connect with the team during the interview.
✨Understand the Role
Dive deep into the job description and understand the key responsibilities. Be ready to discuss how your skills align with tasks like handling customer queries and using fraud detection software. Tailor your examples to demonstrate your relevant experience.
✨Showcase Your Communication Skills
As a Platform Support Advisor, effective communication is crucial. Prepare to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to handle disputes and maintain a positive customer experience.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and its values. This shows your genuine interest in Resident Advisor and helps you assess if it’s the right fit for you. Consider asking about their approach to community engagement or future projects in the electronic music scene.
