At a Glance
- Tasks: Support promoters and customers with ticketing queries and ensure smooth operations.
- Company: Join Resident Advisor, a leading name in the electronic music scene since 2001.
- Benefits: Enjoy flexible working, generous leave, wellness initiatives, and team events.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a passionate team that connects global electronic music communities.
- Qualifications: Customer service experience and a love for electronic music are key.
The predicted salary is between 30000 - 32000 € per year.
Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years.
Purpose of the role: This is an entry-level position, based in London, supporting our global Support team to maintain industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.
Key responsibilities:
- Dealing with customer ticketing queries and resolving potential ticket issues.
- Assisting promoters with event and payment related queries.
- General upkeep of the ticketing admin system.
- Identifying and highlighting potential fraudulent transactions using fraud detection software.
- Supporting local partnerships managers in ad hoc tasks.
- Approval and upkeep of artist, label and venue pages.
- Responding to artist and label related queries.
- Handling customer disputes and chargebacks.
- Assisting with local festival door logistics.
A track record of effective communication and a passion and understanding of electronic music culture is fundamental. Willingness to align with RA’s values is essential. Previous experience in client/customer service or the ticketing industry is highly desirable. Ability to speak Spanish or Portuguese is a plus.
Benefits:
- Generous annual leave policies aimed at promoting work-life balance.
- Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
- Matching pension schemes and/or 401k.
- Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health.
- Company-led social events, team lunches, and discounts on RA merch.
- Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
- Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Contributor Network (GCN) and international teams help us establish connections with hyper-niche local scenes. We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards. We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.
Values:
- Electronic music is art. We celebrate the progressive values that underpin electronic music.
- We advocate for a more inclusive and equitable electronic music community.
- We honour the past, present and future of electronic music.
- We use innovation to empower the community.
- We choose honesty over gain and purpose over profit.
- We're always front left.
This role is a full-time, permanent position based at our London office. The annual salary range for this role is £30,000 - £32,000.
Platform Support Advisor in London employer: Resident Advisor
Resident Advisor is an exceptional employer that fosters a vibrant work culture deeply rooted in the electronic music community. With generous annual leave, flexible working arrangements, and a strong commitment to employee wellbeing, RA prioritises a healthy work-life balance while offering opportunities for personal and professional growth. As a B-Corp certified company, we champion inclusivity and diversity, ensuring that every team member feels valued and empowered to contribute to our mission of connecting global electronic music communities.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Advisor in London
✨Tip Number 1
Get to know the company inside out! Dive into Resident Advisor's mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for common interview questions related to customer service and ticketing. Think of specific examples from your past experiences that highlight your problem-solving skills and passion for electronic music.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the RA family!
We think you need these skills to ace Platform Support Advisor in London
Some tips for your application 🫡
Show Your Passion for Electronic Music:When you're writing your application, let your love for electronic music shine through! We want to see how you connect with the culture and community, so share any experiences or insights that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your CV and cover letter for the Platform Support Advisor role. Highlight relevant experience in customer service or ticketing, and align your skills with the key responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Resident Advisor
✨Know Your Electronic Music
Make sure you brush up on your knowledge of electronic music culture. Familiarise yourself with key artists, genres, and trends. This will not only show your passion but also help you connect with the team during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you can maintain a positive attitude even in challenging situations.
✨Familiarise Yourself with Ticketing Systems
If you have any experience with ticketing platforms or customer support systems, be ready to discuss it. If not, do some research on common ticketing software and how they function. This shows initiative and readiness to learn.
✨Align with RA’s Values
Understand Resident Advisor's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and community engagement. This will demonstrate that you're not just looking for a job, but a place where you can contribute meaningfully.
