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- Tasks: Provide top-notch service to guests during the night shift.
- Company: Join a dynamic team in a fast-paced hotel environment.
- Benefits: Earn £11.44 per hour with a permanent, full-time contract.
- Why this job: Perfect for those seeking a challenge and growth in hospitality.
- Qualifications: No specific experience required, just a passion for customer service.
- Other info: Work in a supportive team where you can learn and develop your skills.
Salary – £11.44 per hour We are currently recruiting for a Night Guest Service Agent to join our Truly Talented team. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment. What we offer £11.44 per hour Permanent, full-time contract (40hrs per week) Your role As a Night Guest Service Agent , you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You\’ll work in a busy and hardworking team environment, where you\’ll continually learn and develop. Responsibilities of a Night Guest Service Agent will include but are not limited to: To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach; To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained; Assist in the general running of the hotel at n…
Night Guest Service Agent employer: Residence Inn by Marriott London Tower Bridge
Contact Detail:
Residence Inn by Marriott London Tower Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. As a Night Guest Service Agent, being guest-focused is crucial, so share specific examples of how you've provided excellent service in previous roles.
✨Tip Number 2
Familiarize yourself with common hotel operations and front desk procedures. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and the industry.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. Share experiences where you've thrived under pressure or managed multiple tasks simultaneously, as this will resonate well with the team dynamics.
✨Tip Number 4
Prepare thoughtful questions about the team and the hotel's culture. This shows your genuine interest in becoming part of their hardworking team and helps you assess if it's the right fit for you.
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Guest Service Agent position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or hospitality roles. Use specific examples that demonstrate your ability to provide excellent service and handle guest inquiries effectively.
Showcase Your Soft Skills: Since this role requires a friendly and professional demeanor, make sure to highlight your soft skills such as communication, teamwork, and problem-solving abilities in your application.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working as a Night Guest Service Agent and how you can contribute to the team.
How to prepare for a job interview at Residence Inn by Marriott London Tower Bridge
✨Show Your Customer Service Skills
As a Night Guest Service Agent, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a guest complaint or managing multiple requests at once. Practice your responses to these scenarios to show your problem-solving skills.
✨Highlight Your Teamwork Experience
Since this role involves working in a busy team environment, be prepared to discuss your experience working collaboratively with others. Share examples of how you contributed to a team's success or supported your colleagues.
✨Demonstrate Your Adaptability
Working nights can be challenging, so it's important to show that you're adaptable and can thrive in a fast-paced environment. Talk about times when you've had to adjust quickly to changes or manage unexpected situations.
