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- Tasks: Engage with guests and ensure they have a memorable stay.
- Company: Join Residence Inn by Marriott, a leader in long-stay hospitality.
- Benefits: Enjoy competitive pay, teamwork culture, and opportunities for personal growth.
- Why this job: Be part of a supportive team that values your contributions and fosters relationships.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Located in the vibrant heart of Edinburgh, perfect for those who love city life.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Role : Casual Guest Experience Expert Pay : £12.83 Location : Residence Inn Edinburgh, Quartermile About us : We are a first-class location in the heart of the city! Our aparthotel has 107 rooms and is well suited for long-term business travellers and leisure guests. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travellers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering the unique needs long stay guests. …
Casual Guest Experience Expert employer: Residence Inn by Marriott Edinburgh
Contact Detail:
Residence Inn by Marriott Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Guest Experience Expert
✨Tip Number 1
Familiarize yourself with the Residence Inn service culture. Understanding how we prioritize guest experience and teamwork will help you align your approach during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Sharing specific examples of how you've gone above and beyond for guests can set you apart.
✨Tip Number 3
Demonstrate your ability to work in a team. We value collaboration, so be ready to discuss how you've successfully worked with others to enhance guest experiences.
✨Tip Number 4
Show your passion for helping others. Whether through volunteer work or personal anecdotes, conveying your commitment to guest satisfaction can resonate well with us.
We think you need these skills to ace Casual Guest Experience Expert
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Casual Guest Experience Expert position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service. Share specific examples of how you've provided exceptional service or built relationships with guests.
Showcase Teamwork Skills: Since the role emphasizes teamwork, include examples in your application that demonstrate your ability to work collaboratively with others. Mention any relevant experiences where you contributed to a team environment.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the Residence Inn brand and how you align with their service culture.
How to prepare for a job interview at Residence Inn by Marriott Edinburgh
✨Show Your People Skills
As a Casual Guest Experience Expert, you'll be interacting with guests regularly. Highlight your ability to build relationships and provide exceptional service. Share examples of how you've gone above and beyond for customers in the past.
✨Understand the Brand
Familiarize yourself with Residence Inn's values and service culture. Be prepared to discuss how you can contribute to creating a welcoming environment for long-stay guests and how your personal values align with those of the brand.
✨Emphasize Teamwork
Teamwork is crucial in this role. Be ready to talk about your experiences working in teams, how you handle conflicts, and how you support your colleagues to ensure a seamless guest experience.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved guest issues or improved their experience, and be ready to share these stories.
