We are looking to recruit Support Workers with to join our dedicated team in Chester, supporting an individual in their own home. A full driving licence is preferred. This role requires female staff only due to the personal care and support needs of the individual (in line with Equality Act 2010, Schedule 9).
Role Title:Support Worker
Team: Operations
Reports to: Registered Manager
Purpose of the Role
To provide high quality, person centred support that promotes independence, dignity, safety, and wellbeing for adults with autism, learning disabilities, mental health conditions, and complex needs. The role ensures individuals receive consistent, compassionate support aligned with Reside Support’s values, regulatory standards, and best practice.
Key Responsibilities
Care & Support
•Deliver person centred support tailored to individual needs and preferences
•Assist with daily living skills including cooking, cleaning, shopping, and budgeting
•Support with personal care, medication, and mobility where required
•Promote independence, choice, and meaningful engagement
•Maintain a safe environment and follow all health & safety procedures
•Report safeguarding concerns immediately in line with policy
Community & Inclusion
•Support individuals to access community activities, education, and employment
•Encourage hobbies, friendships, and social connections
•Enable individuals to access services that enhance quality of life
Teamwork & Collaboration
•Work collaboratively with colleagues to deliver consistent support
•Follow support plans, risk assessments, and behaviour support strategies
•Maintain professional relationships with families, carers, and external professionals
•Participate in supervision, training, and reflective practice
Administration & Compliance
•Keep accurate daily records including care logs, medication charts, and incident reports
•Handle individuals’ finances responsibly and in line with policy
•Adhere to all company policies, regulatory standards, and CQC requirements
•Support other services when required by the business
Success Measures / KPIs
•Accuracy and completeness of daily records
•Medication administration accuracy
•Incident reporting quality and timeliness
•Safeguarding reporting compliance
•Positive feedback from individuals, families, and managers
•Engagement in training and competency assessments
•Reliability, punctuality, and shift attendance
•Contribution to a positive team culture
•Support plan and risk assessment adherence
•Reduction in avoidable incidents or errors
Skills & Competencies
•Person centred support
•Daily living support
•Medication support
•Record-keeping
•Communication
•Safeguarding awareness
•Team collaboration
•Compassion
•Patience
•Professionalism
•Reliability
•Respectful and inclusive behaviour
•Integrity and honesty
•Positive presence
•Consistency
Qualifications & Experience
Essential
•Compassionate, caring, and reliable
•Good communication and interpersonal skills
•Willingness to work shifts including nights and weekends
•Commitment to safeguarding and promoting rights
•Ability to work independently and as part of a team
Desirable
•Experience in care or supported living
•Level 2+ Health & Social Care qualification
•Knowledge of autism, learning disabilities, or mental health
•Full UK driving licence
Authority & Decision-Making
•Deliver support in line with support plans and risk assessments
•Escalate concerns promptly (safeguarding, health, safety, wellbeing)
•Contribute to updates on support plans through feedback
•Make day to day decisions that promote dignity, independence, and safety
Working Relationships
•Registered Manager
•Senior Support Workers and Team Leaders
•Support Worker colleagues
•Individuals supported and their families
•External professionals (health, social care, community services)
Additional Requirements
•Shift work including nights and alternate weekends
•Travel between services when required
•Participation in mandatory training and competency assessments
•Adherence to all policies, procedures, and regulatory standards
