Residential Support Worker in Telford

Main purpose of the role

The Residential Support Worker plays a vital role in providing safe, compassionate, and person-centred care to adults living within our residential service.

Working as part of a dedicated team, you will support individuals with a range of needs to maintain their independence, develop daily living skills, and live fulfilling lives.

Every interaction is an opportunity to promote dignity, encourage choice, and provide reassurance through consistent, respectful support.

This is a rewarding but responsible role that requires emotional resilience, compassion, professionalism, and a genuine commitment to improving outcomes for the people we support.

We welcome applications from both experienced practitioners and those new to adult social care who demonstrate the values and potential to succeed.

This role is suited to both developing and experienced practitioners committed to delivering high-quality care and promoting wellbeing.

Our Values and Ways of Working

We expect our team members to act professionally, respectfully, and with integrity at all times, taking responsibility for their practice while supporting colleagues to succeed.

Our staff are approachable, reflective, and take pride in how they represent themselves, the organisation, and the people in our care.

We value dependable individuals who bring consistency, positivity, and accountability to their role.

We encourage curiosity, learning, and professional growth, recognising that confident staff create safer and more empowering environments.

We work collaboratively, valuing different perspectives and communicating openly. Trust, mutual respect, and a shared commitment to person-centred care underpin everything we do.

Key Responsibilities

• Care & Support
• Provide high-quality, person-centred care that promotes dignity, independence, and wellbeing
• Build positive, appropriate relationships based on trust, respect, and consistency
• Support individuals in daily routines including personal care, activities, health appointments, and life skills
• Contribute to creating a warm, welcoming, and homely environment
• Encourage participation in activities that support social engagement, confidence, and quality of life
• Safeguarding
• Promote a strong safeguarding culture and maintain a safe environment at all times
• Recognise and respond appropriately to concerns, reporting in line with safeguarding procedures
• Maintain professional boundaries and act as a positive role model
• Support individuals to feel safe, respected, and heard
• Professional Practice
• Follow care plans, risk assessments, and support strategies consistently
• Use positive approaches to support individuals who may experience distress or behavioural challenges
• Remain calm and professional in complex or high-pressure situations
• Demonstrate emotional resilience and reflective practice
• Recording & Accountability
• Maintain accurate, timely, and professional records.
• Contribute to care planning and review processes.
• Participate in handovers, team meetings, and supervision
• Team Working
• Work collaboratively with colleagues to ensure consistent care practices.
• Communicate effectively and share relevant information.
• Take direction from senior staff while using initiative appropriately.
• Partnership Working
• Engage respectfully with families, healthcare professionals, social workers, and other partners
• Support individuals to maintain important relationships where appropriate
• Promote community involvement and inclusion
• Development
• Undertake mandatory training and actively engage in ongoing professional development
• Work towards the Level 2 or 3 Diploma in Health & Social Care within required timescales if not already achieved
• Other Duties
• Carry out all responsibilities in accordance with organisational policies, procedures, and regulatory requirements.
• Promote equality, diversity, and inclusion in practice.
• Fulfil health and safety responsibilities to maintain a safe environment.
• Undertake additional duties reasonably required to support the safe and effective running of the home