At a Glance
- Tasks: Ensure high standards of care and compliance in adult residential services through audits and oversight.
- Company: Join Resicare, a values-driven organisation dedicated to quality care.
- Benefits: Enjoy a competitive salary, car allowance, health benefits, and professional development opportunities.
- Other info: Dynamic role with travel across the West Midlands and clear career progression opportunities.
- Why this job: Make a real difference in the lives of adults while promoting continuous improvement in care.
- Qualifications: Experience in health and social care with strong organisational and communication skills.
Resicare is seeking a proactive and detail-oriented Quality Assurance Officer to support our adult residential homes in maintaining high standards of care, governance and regulatory compliance under CQC requirements. Working closely with Registered Managers, senior leaders and operational teams, the postholder will support the organisation’s quality assurance framework through audits, governance oversight, inspection readiness activity, action plan monitoring and continuous improvement initiatives. The role will help ensure services remain aligned with CQC expectations across safe, effective, caring, responsive and well-led domains, whilst promoting a culture of accountability, learning and person-centred care. This role forms part of Resicare’s wider quality and governance structure and will contribute to maintaining strong oversight systems, improving outcomes for residents and supporting services to evidence good practice consistently.
Key Responsibilities
- Conduct routine and thematic audits across adult residential services, including care plans, risk assessments, medication records, incidents, complaints, safeguarding, health and safety, environmental standards, staff files and training compliance.
- Support homes to evidence compliance with CQC regulations and standards, including safe, effective, caring, responsive and well-led outcomes.
- Produce clear and professional audit reports, identify trends and themes, risk-rate findings where appropriate and support Registered Managers to implement improvement actions.
- Monitor and track action plans to ensure timely completion, escalating recurring, overdue or high-risk concerns appropriately through governance channels.
- Support services with inspection readiness activity, provider information requests, governance reviews and quality improvement initiatives.
- Assist in maintaining organisational oversight systems, dashboards, trackers and governance records to support effective quality monitoring.
- Deliver introductory and refresher training relating to documentation standards, compliance, governance expectations, care recording and regulatory requirements.
- Support learning and reflective practice following incidents, complaints, safeguarding concerns, medication errors and investigations.
- Work collaboratively with managers and teams to embed practical and sustainable improvements in day-to-day care practice.
- Participate in fact-finding activities, quality reviews and service improvement projects as delegated.
- Maintain professional relationships with managers and staff whilst providing constructive challenge and support where required.
- Promote a culture of continuous improvement, accountability and high-quality person-centred care across services.
Travel Expectations
This is a regional multi-site role requiring regular travel between Resicare adult residential homes and occasional attendance at central office locations, meetings and training events. Expected travel includes:
- Regular visits across the assigned West Midlands Regional Portfolio
- Occasional short-notice visits linked to incidents, concerns or inspection preparation
- Attendance at governance meetings and organisational quality events
Business mileage and the agreed car allowance will be provided in line with organisational policy.
Person Specification
Essential
- Experience within health and social care
- Knowledge of adult social care and CQC expectations
- Strong organisational and communication skills
- Ability to analyse information and identify risks
- Competent using Microsoft Office systems
- Ability to travel independently between services
- Professional, solution-focused approach
- Understanding of safeguarding and confidentiality
Desirable
- Previous QA, auditing or compliance experience
- Experience supporting inspections
- Training delivery experience
- Knowledge of Regulation 17 and governance frameworks
- Level 3 or above qualification in health and social care
- Achieved CQC rating ‘Good’ or “Outstanding’
Why Join the Resicare Team...
- £35,000 salary per annum (plus £3,500 car allowance)
- Comprehensive training and ongoing professional development - accredited and degree level opportunities
- Employee Assistance Programme and health benefits
- Clinical Supervision
- Be part of a growing, values-driven organisation.
- Clear opportunities for career progression.
- Refer a friend Scheme
We are looking for an experienced, passionate person who is committed to providing outstanding care and positive outcomes for adults in our care.
Quality Assurance Officer – Adult Residential Services in Birmingham employer: Resicare Alliance Ltd
Resicare is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary and comprehensive training opportunities. With a strong focus on quality care and a values-driven culture, employees are encouraged to engage in continuous improvement initiatives while enjoying clear pathways for career progression within a supportive team environment across the West Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer – Adult Residential Services in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. The more connections we have, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching Resicare and understanding their values and mission. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor our responses to reflect how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help us articulate our experience and skills confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role.
We think you need these skills to ace Quality Assurance Officer – Adult Residential Services in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in health and social care, especially any relevant QA or compliance work. We want to see how your skills align with our CQC expectations!
Showcase Your Organisational Skills:Since this role involves a lot of audits and monitoring, it’s crucial to demonstrate your strong organisational abilities. Share examples of how you've successfully managed multiple tasks or projects in the past.
Be Clear and Professional:When writing your application, keep it clear and professional. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Resicare!
How to prepare for a job interview at Resicare Alliance Ltd
✨Know Your CQC Inside Out
Make sure you’re familiar with the Care Quality Commission (CQC) standards and regulations. Brush up on what constitutes safe, effective, caring, responsive, and well-led services. This knowledge will not only help you answer questions confidently but also show your commitment to maintaining high standards in adult residential care.
✨Showcase Your Audit Skills
Prepare examples of your experience with audits and compliance checks. Be ready to discuss how you've identified trends, managed action plans, and supported improvements in previous roles. Highlighting specific instances where you’ve made a difference will demonstrate your proactive approach and attention to detail.
✨Emphasise Communication and Collaboration
As a Quality Assurance Officer, you'll need to work closely with various teams. Share examples of how you've effectively communicated with managers and staff to promote a culture of accountability and continuous improvement. This will showcase your ability to build professional relationships and support others in achieving compliance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about past experiences where you’ve dealt with incidents, complaints, or safeguarding concerns. Prepare to discuss how you approached these situations and what outcomes you achieved, as this will highlight your solution-focused mindset.
