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- Tasks: Lead a dynamic team in managing commercial claims and driving performance.
- Company: Established insurance organisation with a forward-thinking approach.
- Benefits: Competitive salary, company benefits, and opportunities for professional growth.
- Why this job: Step up your career while making a real impact in the insurance industry.
- Qualifications: Experience in claims handling and some leadership or mentoring skills required.
- Other info: Join a supportive environment with a focus on team development and efficiency.
The predicted salary is between 30000 - 35000 £ per year.
A well-established and forward-thinking insurance organisation is looking to recruit an experienced Claims Team Leader to oversee the day-to-day operation of a busy claims function. This role would suit an experienced Claims Handler who already has some leadership, supervisory or mentoring experience, or someone currently operating at Senior Claims / Deputy Team Leader level and ready to step up.
Key Responsibilities
- Supervise and support a team of commercial claims handlers, ensuring claims are handled accurately and within agreed SLAs.
- Act as a referral point for complex and disputed claims, liaising with insurers, loss adjusters and internal stakeholders.
- Monitor workloads, quality standards and team performance through audits, file checks and call listening.
- Support the Claims Manager with complaints handling and resolutions.
- Train, coach and mentor team members to drive performance and development.
- Manage your own caseload of commercial claims from FNOL through to settlement.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Produce regular MI and performance reports and contribute to insurer/partner meetings.
Claims Team Leader in Hove employer: Reset Recruitment Ltd
Contact Detail:
Reset Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about openings for Claims Team Leaders. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills. Think of examples where you've successfully mentored or supported team members. We want to hear how you can drive performance and development in your new role!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled complex claims or disputes in the past. This will demonstrate your ability to act as a referral point for tricky situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Team Leader in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims handling and leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Claims Team Leader position. Share specific examples of your supervisory experience and how you've driven team performance.
Showcase Your Problem-Solving Skills: In the insurance world, being able to handle complex claims is key. We love seeing candidates who can demonstrate their ability to resolve disputes and improve processes, so include any relevant experiences in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Hove!
How to prepare for a job interview at Reset Recruitment Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially in a commercial context. Be ready to discuss specific cases you've handled and how you resolved them, as this will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of your leadership experience. Talk about how you've mentored or trained others, and how you’ve managed team performance in previous roles. This will demonstrate your capability to step up as a Claims Team Leader.
✨Prepare for Complex Scenarios
Expect questions about handling complex or disputed claims. Think of a few challenging situations you've faced and how you navigated them. This will highlight your problem-solving skills and ability to liaise with various stakeholders effectively.
✨Bring Ideas for Improvement
The job description mentions identifying process improvements, so come prepared with a couple of suggestions based on your past experiences. This shows initiative and a proactive approach to enhancing efficiency and customer satisfaction within the claims function.
