Insurance Client Support Manager
Location: Brighton, with up to two days working from home per week after probation, subject to competency
Salary: £26k - £32k DOE + amazing benefit package
Hours: Mon-Fri 9am – 5pm
Are you an insurance professional who enjoys looking after clients, solving problems and making sure every detail is right?
I’m recruiting for a growing employee benefits consultancy in Brighton. You’ll join a friendly team supporting corporate and SME clients with benefits including private medical insurance, life cover, income protection and travel insurance.
This is a hands-on client support role. You’ll work closely with consultants, clients and insurers to keep schemes running smoothly, support new business and renewals, and provide a responsive, professional service.
Responsibilities:
- Responding to client, employee and insurer enquiries by phone and email.
- Processing information through insurer portals and maintaining accurate client records and membership details.
- Obtaining quotations and helping prepare new business and annual renewal reports.
- Supporting client onboarding, scheme administration and retention.
- Managing shared inboxes and escalating more complex queries when needed.
- Developing your knowledge of insurer products and building relationships with insurer contacts.
- Supporting the wider team while following the firm’s compliance procedures.
- Support other administrative business needs as and when required.
To apply for this role, you must have the following skills and experience:
- Great communication and organisation skills and have worked in administrative or support role within insurance or financial services.
- Ideally have international or UK insurance PMI/travel experience but it is not a necessity.
- Great IT skills inclusive Word and Excel.
- Great attention to detail and the ability to manage your own workload effectively.
- Methodical approach with the ability to meet strict deadlines.
- Strong administrative and customer service skills.
- Previous experience working in insurance is essential.
You may come from an insurance administration, client support, account handling or employee benefits background. Experience with private medical, travel or group insurance would be particularly useful.
You’ll also have strong customer service and administrative skills, confidence using insurer systems or portals, and a methodical approach to managing deadlines. Excellent attention to detail, clear communication and good working knowledge of Word, Excel and PowerPoint are important.
The benefits package includes 25 days’ holiday plus bank holidays, private medical insurance, group life cover, income protection, critical illness cover, mental health support, virtual GP services, annual travel insurance, a pension and continued professional development. There are also team events, holiday trading and a paid day each year to support a local charity.
To be considered please send me your CV ASAP!
Insurance Client Support Manager in Brighton employer: Reset Recruitment Ltd Careers
Join a dynamic and forward-thinking insurance business in Brighton, where your ambition and drive will be rewarded with competitive salaries, uncapped earning potential, and a supportive team environment. With a focus on professional development, including funding for CII qualifications, this role offers genuine career progression opportunities in a modern office setting that embraces hybrid working. If you're passionate about building relationships and delivering tailored insurance solutions, this is the perfect place to grow your career.
Contact Details:
Reset Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Client Support Manager in Brighton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Reset Recruitment Ltd Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Reset Recruitment Ltd Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Reset Recruitment Ltd Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Reset Recruitment Ltd Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Reset Recruitment Ltd Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Reset Recruitment Ltd Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Reset Recruitment Ltd Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Reset Recruitment Ltd Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
