At a Glance
- Tasks: Investigate technical issues, support users, and test our digital health platform.
- Company: Join a growing digital health organisation with a focus on innovation.
- Benefits: Competitive salary, private medical insurance, and structured training opportunities.
- Other info: Perfect for early career professionals eager to learn and grow.
- Why this job: Gain broad exposure across the software lifecycle in a dynamic healthcare environment.
- Qualifications: Junior QA or development background with problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Level 2 Support Engineer with a junior development background who is keen to grow into a hybrid role spanning technical support and QA. You’ll act as a technical escalation point for Level 1 support, working closely with the Governance Lead, developers and the Product teams. When the support queue is quiet you’ll be part of our wider QA team testing our platform, raising defects and suggesting improvements. This role is ideal for someone early in their career who wants broad exposure across the software lifecycle in a digital health environment.
Responsibilities and Accountabilities
- Technical Support (Level 2)
- Investigate and resolve escalated technical issues from Level 1 support
- Contact patients and other platform users to learn more about issues and communicate progress.
- Analyse logs, APIs, and application behaviour to identify root causes
- Provide clear, structured feedback to engineering and product teams
- Support incident management and post-incident reviews
- Quality Assurance & Testing
- Execute manual test cases across web and backend systems
- Validate bug fixes and new features prior to release
- Help improve test coverage, documentation, and QA processes
- Develop new automated tests where appropriate.
- Technical & Development Support
- Assist developers by reproducing bugs and verifying fixes
- Maintain technical documentation and internal knowledge bases
- Learn healthcare compliance basics (e.g. data protection, clinical safety)
Experience & Qualifications
- Essential
- Background as a junior QA, software developer, technical graduate, or similar
- Basic experience with at least one programming language (e.g. JavaScript, Python, Java, C#)
- Understanding of APIs, databases, and web applications
- Strong problem‑solving skills and attention to detail
- Comfortable communicating technical issues clearly to non‑technical users
- Willingness to be trained in QA, testing, and support processes
- Desirable
- Exposure to QA, testing, or technical support environments
- Familiarity with ticketing systems (e.g. Jira, Zendesk)
- Experience with automated testing frameworks
- Basic knowledge of SQL and log analysis
- Interest in healthcare, digital health, or regulated software
Other
- Eligible to work in the UK.
What we offer
- Competitive salary of £30,000 to £40,000 per annum, depending on experience
- Structured training and development, with exposure to clinical teams and digital healthcare services
- Opportunities to build skills and progress within a growing digital health organisation
- Private medical insurance
- Enhanced parental leave
- Enhanced sick leave
- Pension scheme
Support Engineer employer: Reset Health
Join our dynamic team as a Level 2 Support Engineer in the thriving digital health sector, where you'll enjoy a supportive work culture that prioritises employee growth and development. With structured training opportunities, competitive salaries, and benefits like private medical insurance and enhanced parental leave, we empower you to expand your skills while contributing to meaningful healthcare solutions. Our collaborative environment fosters innovation and allows you to engage directly with clinical teams, making this an ideal place for early-career professionals eager to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to support engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to think critically and work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight any relevant technical support or QA experience, and don’t forget to mention your programming background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this hybrid role and how your background makes you a great fit. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think critically and communicate solutions clearly, especially to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Reset Health
✨Know Your Tech Basics
Brush up on your knowledge of programming languages like JavaScript, Python, or Java. Be ready to discuss how you've used these in past projects or coursework, as this will show your technical foundation and eagerness to learn.
✨Understand the Role
Familiarise yourself with the responsibilities of a Level 2 Support Engineer. Think about how you can contribute to both technical support and QA. Prepare examples of how you've tackled similar challenges in previous roles or studies.
✨Communicate Clearly
Practice explaining technical issues in simple terms. You might be asked to describe a complex problem to someone without a technical background, so being able to communicate effectively is key. Use examples from your experience to illustrate your points.
✨Show Your Enthusiasm for Healthcare
Demonstrate your interest in digital health and the impact of technology on patient care. Research the company’s products and be prepared to discuss how you see yourself contributing to their mission in the healthcare space.
