Assistant Manager

We are looking for a Full-time wine bar Assistant Manager at the stunning Picturedrome site in Macclesfield. Working 40 hours per week, varied shifts (with flexibility) Monday-Sunday between 10am-11pm. £25,950, plus Tronc, plus performance related bonus.

THE ROLE

Reporting to the General Manager, this role is varied, challenging and extremely rewarding for the right candidate, supporting the GM to run a small team, customer tasting events and getting involved in the strategic plan for growth. We are looking for someone with a huge passion and enthusiasm for wine and spirits and someone to live by our values – Welcoming, Enterprising, Passionate, Fun Loving and Genuine.

RESPONSIBILITIES

• To work as a positive team player, demonstrating mutual respect and integrity for others whilst maintaining open and effective communication at all levels within the business.
• Maintain high personal and professional standards with the ability to multitask, improvise and adapt to all situations whilst keeping the customer's needs first.
• Sales

• To work with the Manager to maximise sales, striving to achieve or exceed targets.
• To work with the Manager to identify the most appropriate ways of driving sales, recognising markers for success and reporting back to the management team.
• Support the Manager with the financial reporting, completing the EOW reports in the absence of the Manager.
• Support the Manager in organising, promoting and running regular tasting events, producing a P&L sheet for each event to ensure profit margins are being met.
• Alongside the Manager drive regular presence on social media, updating Instagram company pages with news, products or events that are coming up.
• Support with the cashing up and daily recording of sales.

• Maintain awareness and knowledge of changes and developments in the drinks industry, ensuring your team members are trained and informed.
• Organise and run team events to keep wine and retail knowledge current and up to date.
• Attend training sessions provided by suppliers/colleagues, wherever possible.
• Encourage team members to share their knowledge and experiences.

• Deliver exceptional levels of customer service to customers at all times and lead by example to your team.
• Understand and implement Reserves policy on customer enquiries, valuing every customer and providing respectful, fun and interesting information on wines.
• To achieve and help support exceptional mystery shopper reports, along with passing on feedback to the team.

• Lead by example, always be on time and ready to start work when your shift starts.
• Assist the Manager in producing rotas in a timely manner (4 weeks published at all times), ensuring it is sensible with appropriate staffing levels, strive to provide a rota that allows all to have a good work-life balance.
• Lead and run efficient and correctly staffed shifts.
• Assist the Manager in leading staff meetings to encourage ongoing communication and openness within your team.
• Assist the Manager in creating a harmonious, happy working environment for all team members.
• Support the Manager in delegating roles and responsibilities where suitable to other members of the team.
• Assist the Manager in regular 1-2-1s with the team to help encourage the development of the team.
• Assisting the manager to monitor and support staff performance, provide feedback and training and if required step in to conduct probationary reviews in the absence of the manager.
• Assist the Manager in recruitment, following the recruitment procedure outlined by the HR Manager.

• Assist the Manager in creating structured open and close down procedures, ensuring that all staff open and close on time and to a high standard.
• Maintain a clean and organised shop space, making it easy for customers to move around and see all available products.
• Responsible for encouraging the team to keep the cellar or stock rooms clean and well ordered so products are easily found.
• Responsible for ensuring all the team are aware of health and safety policies and that they undertake safe working practices at all times.
• Maintain a fully stocked disposables supply, ensuring that you order things in good time, e.g., PDQ rolls, glasses, bottle wrap, plastic bags etc.
• Maintain stock levels of food, snacks and consumables within a timely manner.
• Maintain food hygiene levels and making sure the team are maintaining correct food hygiene and allergen standards.
• Ensure all wines are priced and displayed accurately.
• Create and design new displays/blackboards on a regular basis and in line with key monthly focuses and events, e.g., Chinese New Year, Valentine's Day.
• Ordering stock, as per par levels to help maintain correct stock levels.
• Perform an accurate monthly stock count.
• Ensure that shelves are fully stocked as much as possible at all times.
• Assist with unloading and organising deliveries.

ABOUT YOU

• Having a positive, can-do attitude is a must and be enthusiastic to manage and work by our values – Welcoming, Enterprising, Passionate, Fun Loving and Genuine.
• Able to work with minimal supervision.
• Great time management skills.
• Problem solver.
• Thrives on communicating with people, selling and telling stories.
• Passion for food and drink.
• Attention to detail.
• A team player – have fun, get the job done and motivate the team to always be developing their skills.
• Passionate about standards, following policies and always looking for ways to be more efficient.

EXPERIENCE REQUIRED

• Hospitality experience essential.
• Customer-facing experience.
• Wine and spirits knowledge (WSET 2 preferable).
• Confidence in running customer-tasting experiences would be beneficial.
• Social media knowledge.

SALARY & PACKAGE

40 hours per week. £25,950, plus Tronc, plus performance related bonus.

BENEFITS

• Sunday Times Best Places to Work 2024.
• Discount on all our products.
• Membership to Hospitality Rewards for 24/7 GP service, employee assistance programme, local perks, discounts and shopping vouchers.
• Training and support to help you achieve great things.
• A couple of company gatherings each year to let your hair down.
• Manager bonus incentives.
• Loads of tasting opportunities.
• Trips to distilleries and other fun days out.
• Paid charity day once per year.
• Frequent in-house training days (meeting producers, learning about our products).
• Great support network (we want all to succeed).

Job Types: Full-time, Permanent. Pay: From £25,950.00 per year.

Benefits: Company events, Employee discount, Health & wellbeing programme, Store discount.

Work Location: In person.