At a Glance
- Tasks: Join our Reservations Team to ensure a smooth booking process and create memorable guest experiences.
- Company: Family-owned business that values its people and fosters a supportive culture.
- Benefits: Enjoy Christmas off, team parties, discounts, and opportunities for learning and growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team where your customer service skills can shine and make a difference.
- Qualifications: Excellent communication, customer service skills, and the ability to think on your feet.
The predicted salary is between 18900 - 23100 £ per year.
About this role … An excellent opportunity has arisen to join our fantastic Reservations Team as a Reservationist. You’ll be working closely with the team to oversee and be responsible for the smooth running of the reservations and booking process. Key focus will be on ensuring guests have a positive and memorable experience during the booking process.
What we’re looking for …
- Excellent customer service and people skills
- The ability to upsell and motivate team members into doing this
- Excellent communication to all customers, including team members
- Flexibility to work on a rota basis across five days a week
- The ability to think on your feet, respond quickly and problem solve effectively
- Have the confidence in thinking of cost effective new ideas by networking
- The ability to complete tasks efficiently and in timely manner
Why join our team … Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work. Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year - Spring, Summer and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member Discount on golf, food, drink, bedrooms
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
- Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
Reservationist employer: Reservations
Incipio Group is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to thrive in the hospitality industry. As a Sales & Reservations Executive, you'll enjoy comprehensive benefits including health packages, career development opportunities, and unique incentives like trips abroad, all while being part of a team dedicated to delivering outstanding guest experiences. With a focus on employee well-being and growth, Incipio Group stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reservations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reservations
Don't be shy about reaching out to Reservations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reservations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reservations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
