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- Tasks: Assist guests with reservations and provide top-notch customer service.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Exciting opportunities for career progression within the Arora group.
- Why this job: Be part of a dynamic team in a five-star hotel and grow your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28600 - 28600 £ per year.
Salary – £28,600 plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel. Imputing and accessing data in our reservations system. Maximizing sales and room occupancy.
More about you...
Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. 5-star hotel experience in a similar role a real advantage. Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent in London employer: Reservations
Contact Detail:
Reservations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company! Research Intercontinental London O2 and its values. When you walk into that interview, show us you understand what makes our hotel special and how you can contribute to that unique experience.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be warm and engaging. Role-play with a friend or family member to nail down your responses to common questions and showcase your customer service flair.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks under pressure. We want to see how you keep calm and collected while delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Arora Hotels.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with guests and make their experience memorable, so share any relevant experiences that highlight your warm and friendly approach.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This will help us see how you fit into our team without any confusion.
Highlight Relevant Experience: If you've worked in a similar role before, make sure to mention it! We love seeing candidates who have experience in a five-star environment or with systems like Opera PMS. It shows us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Reservations
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, services, and the local area. Being able to confidently discuss the rooms, dining options, and nearby attractions will show your passion for customer service and help you stand out.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since the role involves a lot of interaction with guests, demonstrating excellent verbal and written communication during the interview is crucial. Consider role-playing common scenarios with a friend.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or handled pressure. This will highlight your ability to stay calm and organised, which is essential for a Reservations Agent.
✨Dress to Impress
Make sure to present yourself in a smart and professional manner. First impressions matter, especially in a five-star environment. A polished appearance will reflect your understanding of the hotel's standards and your commitment to the role.