At a Glance
- Tasks: Be the friendly voice helping guests book amazing experiences at our estate.
- Company: Join The Newt in Somerset, a luxury country estate with stunning gardens and rich history.
- Benefits: Enjoy gym access, spa discounts, team events, and up to 30 days annual leave.
- Other info: Driving license recommended due to location; flexible working hours over four days.
- Why this job: Perfect for those who love customer service and want to work in a vibrant, fun environment.
- Qualifications: No specific experience required, just a passion for helping others and great communication skills.
The predicted salary is between 22700 - 30000 £ per year.
Reservations Agent
£27,040 per annum plus tronc and fantastic benefits
40 hours per week over 4 days
Includes rotational weekend and bank holiday working
Due to the location of the Estate, a driving license is recommended for this role
Our Reservations Agents
Are you a natural communicator with a flair for customer service? Do you thrive in a busy, guest-focused environment where every detail matters? We’re looking for a Reservations Agent to be the first point of contact for our guests, helping them book unforgettable experiences across our hotel, spa, restaurants, visitor attractions and membership services.
Key Responsibilities:
- Handle incoming calls and emails with professionalism and warmth.
- Convert enquiries into confirmed reservations across hotel, spa, restaurants, visitor attractions and membership.
- Record and manage bookings accurately in Opera, Acuity, ResDiary and other systems.
- Process payments securely via phone and online.
- Manage guest expectations, resolve issues, and apply booking parameters and cancellation policies.
- Maintain confidentiality and handle data securely.
- Support colleagues and other departments to ensure a seamless guest journey.
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Stay in shape with our complimentary use of our gym and wellbeing classes
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
- Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
- We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- Support from our Employee Assistance Programme for both yourself and your family
- A team that knows how to have fun with regular team engagement activities including Fun Squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
- Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
- Up to 30 days annual leave each year for our full-time team
Our Reservations Team
The Reservations team is a vital part of The Newt in Somerset, ensuring a smooth guest journey from first contact to arrival. Acting as brand ambassadors, the team balances attention to detail with a warm and personable approach, ensuring guests receive a seamless and personalised service that reflects the estate’s standards of excellence
Who are we - The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt\'s essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
INDAVR
#J-18808-LjbffrReservations Agent in Castle Cary employer: Reservations Team at The Newt in Somerset
At The Newt in Somerset, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal and professional growth. Our Reservations Agents enjoy a range of fantastic benefits, including complimentary access to our spa and gym, generous discounts, and engaging team activities that foster camaraderie. Nestled in a stunning country estate, this role not only allows you to connect with guests but also to thrive in an environment where your contributions are recognised and celebrated.
Contact Details:
Reservations Team at The Newt in Somerset Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Castle Cary
✨Tip Number 1
Familiarise yourself with the booking systems mentioned in the job description, such as Opera and Acuity. Having a basic understanding of these platforms can give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will help you feel more confident when discussing how you would handle guest inquiries and reservations.
✨Tip Number 3
Research The Newt in Somerset and its offerings thoroughly. Being knowledgeable about the estate's services and unique features will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss how you manage stress and multitask in a busy environment. Think of specific examples from your past experiences that showcase your ability to maintain professionalism under pressure.
We think you need these skills to ace Reservations Agent in Castle Cary
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for a Reservations Agent. Tailor your application to highlight your relevant experience in customer service and communication.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on any experience related to reservations, customer service, or hospitality. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Personalised Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the Reservations Agent position and how your skills align with the company's values and mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing bookings and guest interactions.
How to prepare for a job interview at Reservations Team at The Newt in Somerset
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with Booking Systems
The role involves using systems like Opera, Acuity, and ResDiary. Before the interview, take some time to research these platforms. If possible, mention any experience you have with similar systems to show your readiness for the role.
✨Emphasise Your Customer Service Experience
Highlight your previous roles in customer service, especially in fast-paced environments. Share specific instances where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the expectations of the Reservations team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various guest situations. Prepare by thinking of scenarios where you had to manage expectations or resolve conflicts. This will showcase your problem-solving skills and ability to maintain professionalism under pressure.
